Daniela Rivera
Windsor,CT
Summary
Professional with solid foundation in academic support and research as well as conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Skilled in data analysis, project coordination, and instructional assistance. Strong focus on team collaboration and achieving results. Adaptable and reliable, with excellent problem-solving and communication skills. Known for reliability and proactive approach to meeting customer and organizational goals. Prepared to contribute effectively to academic environments and professional enviorments in achieving their goals.
Overview
4
4
years of professional experience
Work History
Graduate Assistant Teacher-First Year Seminar II Teacher
University of Saint Joseph
11.2024 - Current
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
Graduate Assistant Teacher-Biology Lab Teacher
University of Saint Joseph
08.2024 - Current
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Streamlined administrative processes, enabling more efficient handling of student inquiries and concerns.
Store Associate
HomeGoods
12.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Retail Associate
American Eagle
10.2024 - 01.2025
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Store Team Member
Target
06.2024 - 10.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Front Desk
University of Saint Joseph
01.2024 - 05.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Peer Mentor
University of Saint Joseph
08.2023 - 05.2024
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
Tech
Define Mind and Body Wellness
05.2023 - 08.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Camp Counselor
Camp Chase YMCA
06.2021 - 08.2021
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
Masters - Biology
University of Saint Joseph
West Hartford, CT05.2026
Bachelors - Biology
University of Saint Joseph
West Hartford, CT05.2024
Certificate - Phlebotomy
Manchester Community College
Manchester, CT05.2022
High School Diploma -
Windsor High School
Windsor, CT06.2020
Skills
- Statistical Evaluation
- Precision Laboratory Procedures
- Research methodologies
- Customer service
- Deadline-Driven Time Management
- Event Logistics Coordination
- Administrative support
- Student assistance
- Biological analysis
- Effective Team Collaboration
- Attention to detail focus
- Collaborative Networking
Awards
- Graduated High Distinction
- Honors: National Honor Society, Spanish National Honor Society
- Phlebotomy Class president
- Academic Excellence
- Certified phlebotomist
Leadership And Community Service
- Windsor High School, Varsity Soccer Team, Member, 09/01/18, 11/30/20, Devoted 75+ hours on the field
- Windsor High School, JV & Varsity Softball Team, Member, 03/01/16, 06/30/20, Devoted 100+ hours on the field
- Windsor High School, Indoor Track Team, Manager, 11/01/16, 12/31/18, Received 175+ hours of community service, Helped organize team events & Prepared team for meets
- American Red Cross, Windsor, CT, Donor/Volunteer, 10/01/19, 04/30/20, Donated Blood Fall 2019, Participated in the set up and working of the blood drive in both the fall and spring months
- Windsor High School, Leadership Group, Member, 09/01/19, 05/31/20, Took Part in planning school events and celebrations, Helped incoming students adhere and feel comfortable with the high school world
- Windsor High School, Big Sister Mentor, Member/Mentor, 09/01/19, 05/31/20, Guided young women through high school, helping them to feel comfortable and have someone to always talk to
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Graduate Assistant Teacher-First Year Seminar II Teacher
University of Saint Joseph
11.2024 - Current
Retail Associate
American Eagle
10.2024 - 01.2025
Graduate Assistant Teacher-Biology Lab Teacher
University of Saint Joseph
08.2024 - Current
Store Team Member
Target
06.2024 - 10.2024
Front Desk
University of Saint Joseph
01.2024 - 05.2024
Store Associate
HomeGoods
12.2023 - Current
Peer Mentor
University of Saint Joseph
08.2023 - 05.2024
Tech
Define Mind and Body Wellness
05.2023 - 08.2023
Camp Counselor
Camp Chase YMCA
06.2021 - 08.2021
Masters - Biology
University of Saint Joseph
Bachelors - Biology
University of Saint Joseph
Certificate - Phlebotomy
Manchester Community College
High School Diploma -
Windsor High School
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