Daniela Rivero
Miami
Summary
Dynamic and dedicated Patient Services professional with extensive experience at Miami Dermatology & Laser Institute. Proven ability in insurance verification and appointment scheduling, enhancing patient satisfaction through empathetic communication. Skilled in maintaining electronic health records while ensuring HIPAA compliance, contributing to a seamless healthcare experience.
Overview
3
3
years of professional experience
Work History
Patient Services
Miami Dermatology & Laser Institute
Miami
03.2025 - Current
- Welcome and register patients, guaranteeing a professional and inviting front-desk atmosphere
- Thoroughly verify and process patient information, insurance details, and required documentation.
- Handled patient check-out procedures, collected payments, and scheduled necessary follow-up appointments.
- Ensure accurate and current patient records and electronic health files are maintained.
- Organize appointment scheduling to improve provider efficiency and shorten wait times
- Convey information effectively to patients concerning procedures, wait times, and follow-up care
- Confirm completion of all forms and paperwork ahead of appointments
- Manage multi-line phone system to address inquiries, facilitate rescheduling, and execute administrative tasks.
- Coordinate efforts with clinical staff to facilitate seamless patient flow and maintain quality of care
- Uphold HIPAA compliance alongside maintaining high standards of patient confidentiality
Ortho Customer Service Representative
University of Miami UHealth System
Miami
03.2024 - 01.2025
- Address patient concerns with attentiveness
- Coordinate patient scheduling with respective doctor according to diagnosis
- Accurately document patient concerns in appointment notes
- Resolved customer issues through effective communication and problem-solving.
- Maintained accurate records in electronic health systems.
- Collaborated with healthcare staff to provide seamless service delivery.
- Educated patients on services and resources available at UHealth System.
- Handled incoming calls and directed them to appropriate departments.
- Supported team members during busy periods by managing overflow tasks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted patients with appointment scheduling and inquiries.
Front Desk Receptionist/Surgical Coordinator
CEDA ORTHOPEDIC GROUP
Miami
01.2023 - 03.2024
- Register and process patient check-in and check-out procedures
- Scan in patient information, and upload it to the chart correctly.
- Ensure accurate input of all patient information into system
- Reach out regarding no-show and cancelled appointments
- Address patient concerns
- Coordinate patient transportation schedules
- Maintain organized work space
- Organize scheduling for CT and MRI
- Support CT patient check-ins biweekly on Saturdays
- Write work or school letters for patients, depending on Doctor or Nurse restrictions.
- Verify signed consents from patients for injection/procedure
- Oversee fax transmission and reception
- Charge patients depending on the doctor's visit.
- Finalize and produce surgery consent forms
- Consult with attorneys regarding approvals for surgical procedures
- Coordinate surgery and additional procedures
- Dispatch prescriptions for surgery date
- Obtain underwriting for surgical cases from attorneys
- Maintain comprehensive documentation of case updates in surgery log
- Update surgery board with week's surgery schedule
Education
High school or equivalent -
Miami Beach Senior High School
Miami Beach01.2020
Skills
- Organizational skills
- Retail management
- Typing proficiency
- Computer literacy
- Cash handling
- Cleaning expertise
- Customer service
- Retail sales
- Front desk operations
- Office administration
- Medical office experience
- Inventory control
- Management skills
- Spanish language proficiency
- Assistant manager experience
- Medical scheduling
- Filing systems
- Store management experience
- Sales strategies
- Cashiering techniques
- Merchandising skills
- Medical terminology
- HIPAA compliance
- Insurance verification
- Patient registration
- Appointment scheduling
- Electronic health records
- Problem solving
- Empathetic and patient
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Services
Miami Dermatology & Laser Institute
03.2025 - Current
Ortho Customer Service Representative
University of Miami UHealth System
03.2024 - 01.2025
Front Desk Receptionist/Surgical Coordinator
CEDA ORTHOPEDIC GROUP
01.2023 - 03.2024
High school or equivalent -
Miami Beach Senior High School
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