Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies and Interests
Generic

Daniela Riveros

Conyers

Summary

A challenging position in an eclectic and innovative firm. Seeking for a placement where acquired skills, abilities and education, will be used toward growth and advancement.

Overview

19
19
years of professional experience

Work History

UNIFICATION SPECIALIST – SPONSOR SERVICES (ORR Contract)

The Providencia Group
10.2016 - Current
  • Conduct comprehensive psychosocial assessments for unaccompanied minors to determine sponsor eligibility and placement readiness under the Office of Refugee Resettlement (ORR) guidelines.
  • Evaluate sponsor households through interviews, background checks, home studies, and document reviews to ensure safe, stable, and appropriate reunification.
  • Coordinate service delivery across medical, mental health, legal, and social domains, addressing social determinants of health for minors in federal custody.
  • Create and implement individualized service plans while ensuring compliance with federal safety, trauma-informed care, and reunification protocols.
  • Provide crisis management, case planning, and advocacy for vulnerable youth, including those with histories of trauma, abuse, or trafficking.
  • Maintain accurate and timely documentation in secure federal databases and case management systems in alignment with HIPAA and ORR confidentiality standards.
  • Collaborate with legal providers, child advocates, shelter staff, and federal stakeholders to facilitate timely reunification and long-term stability.
  • Manage high-volume caseloads while meeting federally mandated timelines in a fully remote setting, demonstrating independence, adaptability, and organizational excellence.
  • Deliver culturally competent services in Spanish and English, supporting diverse populations from Latin America and the Caribbean.

Pediatric Social Worker

Nicklus Children’s Hospital
07.2016 - 10.2021
  • Psychosocial-spiritual assessment: Assess the strength and resilience of the patient, families, and social support systems to help the patient/family function within the community.
  • Emotional support: Psychosocial and grief counseling to assist families cope with the trauma of dealing with patient’s acute or chronic illness. Emotional and social implications included- anxiety, depression, stress, feelings of guilt, confusion, social Isolation, broken marriages, loss of family and social support.
  • Care Planning/ Resources: Assisting in finding and arranging the following services: Home health nursing, rehabilitative therapies (PT, OT, SP, ABA), prior authorizations, school accommodations, mental health/ behavior modification referrals, transportation, durable Medical Equipment, PPEC Referrals, Legal Resources.
  • Financial advocacy: Assisting families in finding and obtaining the following: SSI (Stipends provided to low income families with a disabled child) food/cash assistance programs for the low income families, housing/plan eight/low income housing, foundations for low-income families and health care coverage.
  • Advocacy: Intermediate between family and different institutions, serve as the voice of families with communication/cultural barriers that make communication challenging, assist with insurance barriers, make sure they can access services they need and are eligible for.

Case Manager

Citrus Health Network
08.2015 - 01.2016
  • Educate clients about their mental illness, medication or community resources.
  • Monitor, evaluate, and record client progress with respect to treatment goals.
  • Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
  • Aid family members to assist them in understanding, dealing with or supporting the client.
  • Interview clients, review records, conduct yearly assessments and develop goal oriented recovery plans.
  • Work closely and collaboratively with clients to successfully achieve treatment goals and objectives.
  • Confer with other professionals such as psychiatrists, physicians and nurses to evaluate client’s physical and mental condition.
  • Refer client or family to community resources.
  • Modify recovery plans according to changes in client’s status.
  • Maintain close communication with ALF administrators, psychiatrists, clients’ family members and nurses for input regarding medication compliance or change in medications to avoid decompensation and hospitalizations, or to evaluate the need for a more aggressive intervention.
  • Participate in staff meetings and weekly supervision sessions.

Case Manager

Unaccompanied Minors Program
06.2014 - 08.2015
  • Develop goal oriented service plans.
  • Maintain proper documentation including but not limited to weekly progress notes, case summaries, change of venue/change of address, release requests, and ISP.
  • Assure the smooth and timely reunification of minors with sponsors or referrals to foster care, home study, follow up services or return to the country of origin.
  • Explore and secure resources for post- 18 planning and safety planning.
  • Establish helping relationships with minors, sponsors and families.
  • Assist in the scheduling of appointments for the minors with external agencies.
  • Participate in weekly staffing.
  • Conduct individual weekly meetings with minors.

Internship

Miami Bridge Youth and Family Services
08.2014 - 05.2015
  • Performed Initial Intake Processes for youth brought to the shelter.
  • Completed needs assessments of youth through interviews with the youth and family.
  • Provided mediation and crisis intervention as needed.
  • Facilitated group therapy and conducted individual counseling sessions with the minors.
  • Provided information and referrals to other youth service organization based on needs assessment results.

Internship

Jessie Trice Community Health Center
01.2014 - 04.2014
  • Facilitated group therapy for women with addiction problems and severe mental health conditions.
  • Conducted individual counseling sessions.
  • Completed biopsychosocials and intake packages.
  • Completed progress notes and assisted in the development of treatment plans.
  • Participated in weekly treatment team meetings.

Assistant Manager

One Aventura Executive Center
01.2013 - 01.2014
  • Computed and maintained numerical data to keep financial records complete and up to date.
  • Verified and processed tenants’ payments.
  • Supervised maintenance team.
  • Receive all telephone calls and walk in visitations.
  • Listen to tenants’ requests, concerns and comments.
  • Answer tenants questions about repairs, concerns, payments, rent, renewals, rules etc.
  • Processed renewals.

Volunteer

Lagueruela Pediatrics & Adolescent Medicine
03.2011 - 12.2011
  • Collected new patient information & scheduled follow up appointments.
  • In charge of insurance coverage and billing.
  • Worked with kids with autism or other developmental disorders, as well as kids with mobility or physical disabilities.
  • Designed special equipment, splints and adaptive devices and instructed patients in their use.
  • Observed patients' progress, attitudes, and behavior.
  • Worked with client to develop self-help skills.
  • Reported patients' progress verbally and in writing to therapists and other staff persons.
  • Assisted therapists in their treatment sessions.

Volunteer

Itta Charities Corp.
01.2009 - 03.2010
  • Participate in different activities such as the delivery of food, clothing, and school supplies to the families of Pahokee and Indian town.
  • Organize and direct recreational activities for the kids and assist in the direction of their catechism classes.
  • Participate in various fundraising activities and contribute with valuable ideas and remarks in our monthly meetings.

Administrative Assistant/ Customer Service Representative

Riango Corporation & The Sena Group
08.2009 - 01.2010
  • Quoted and sold health, auto, home, motorcycle, boat and flood insurance policies for clients.
  • Performed administrative tasks, such as maintaining records and handling policy renewals.
  • Called policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Customized insurance programs to suit individual customers, often covering a variety of risk.

Customer Service Representative

Goal Insurance
08.2007 - 02.2009
  • Quoted and sold auto and homeowners insurance policies for clients.
  • Processed endorsements for policy changes and updates in a timely manner.
  • Processed and handled payments.
  • Developed marketing opportunities to increase sales.

Office Clerk

Amores Dental Care
08.2006 - 06.2007
  • Provided assistance in the office with tasks such as appointment scheduling, record keeping, billing and telephone management.
  • Assisted on dental procedures.
  • Assisted with client management by working with a wide range of population groups.

Education

Master’s Degree - Social Work

FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL
05.2015

Bachelor's degree - Psychology, Criminal Justice

FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL
05.2012

Skills

  • Fluent in English
  • Fluent in Spanish
  • Proficient in Windows 95
  • Proficient in Windows 98
  • Proficient in Windows 2000
  • Proficient in Windows XP
  • Proficient in Windows Vista
  • Proficient in Windows 7
  • Proficient in Microsoft Office
  • Customer Service Representative license

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

UNIFICATION SPECIALIST – SPONSOR SERVICES (ORR Contract)

The Providencia Group
10.2016 - Current

Pediatric Social Worker

Nicklus Children’s Hospital
07.2016 - 10.2021

Case Manager

Citrus Health Network
08.2015 - 01.2016

Internship

Miami Bridge Youth and Family Services
08.2014 - 05.2015

Case Manager

Unaccompanied Minors Program
06.2014 - 08.2015

Internship

Jessie Trice Community Health Center
01.2014 - 04.2014

Assistant Manager

One Aventura Executive Center
01.2013 - 01.2014

Volunteer

Lagueruela Pediatrics & Adolescent Medicine
03.2011 - 12.2011

Administrative Assistant/ Customer Service Representative

Riango Corporation & The Sena Group
08.2009 - 01.2010

Volunteer

Itta Charities Corp.
01.2009 - 03.2010

Customer Service Representative

Goal Insurance
08.2007 - 02.2009

Office Clerk

Amores Dental Care
08.2006 - 06.2007

Bachelor's degree - Psychology, Criminal Justice

FLORIDA INTERNATIONAL UNIVERSITY

Master’s Degree - Social Work

FLORIDA INTERNATIONAL UNIVERSITY

Hobbies and Interests

Avid Reader.

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