Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Rocha

Houston

Summary

Enthusiastic individual interested in expanding my skills. My experience with different jobs have build me up and provided me the recourses to perform the necessary tasks to be successful. I'm a high energy persona with a strong driving curiosity for the medical field! I have excellent communication and interpersonal skills, with a team player mentality and supporting positive outcomes. With each job I take I improve my flaws as I accept constructive criticism with open arms.

Overview

4
4
years of professional experience

Work History

Funeral attendant

Funeraria Del Angel
04.2021 - Current
  • Handling decedents with respect during dressing, casketing and makeup.
  • Transferring decedent to crematory.
  • Proper tagging and ID confirmation when checking in decedent's for Chain of custody.
  • Handling first calls in the event of a passing.
  • Attending to funeral directors needs during services.
  • Running errands for funeral home. Such as picking up death certificates, memorial flags, picking up materials from other locations, cleaning, setting up memorial table.
  • Uploading and scanning files. Making sure all of the important documents are present, or note if missing.
  • Setting appointments for funeral directors.
  • Sales in funeral package prices both over the phone and in person.
  • Connecting with customers with empathy, active listening and attending to their needs during visitation hours.
  • Late night visitations, including 24 hours over night.
  • Cleaning entire funeral home after visitations.
  • Dressing accordingly to the day. Funerals I wear business, visitations are business casual.

Sales and customer service specialist

K1 Speed
12.2022 - Current
  • Communicate with guests on scheduling races and maintaining them in a timely manner.
  • Prepare, cook, and serve meals to guests.
  • Maintain inventory on front of house and kitchen.
  • Handle cash/debit/credit transactions for customer purchase.
  • Lending an empathetic ear with rough customers, de-escalating the situation and providing solutions.
  • Do routinely cleaning tasks such as sweeping, scraping, mopping and wiping lobbies, bathrooms, the kitchen and taking out heavy trash.
  • Hosting parties and taking care of party guests with serving, award ceremonies and cleaning party rooms after use.

Food Handler

Subway
08.2022 - 12.2022
  • Interact with customers and responsible for taking care of customer requests.
  • Provide transactional support for payment.
  • Responsible for managing product inventory.

Customer service specialist

Sally's Beauty
07.2022 - 08.2022
  • Interacting with customers routinely and provide product selection advice guiding their purchase needs.
  • Handle cash/debit/credit transactions for customer product purchase and balancing end of day financial accruals.
  • Responsible for managing product inventory, stocking and preparing orders to purchase.

Education

High school graduate -

CyCreek
01.2022

EKG Analyst Technician - undefined

Lone Star College
01.2023

Skills

  • Decedent care and handling
  • Body transfer and transportation
  • Sanitation practices
  • Handling biohazard materials
  • Documentation and log
  • Compassionate communication
  • Team collaboration
  • Discretion and confidentiality
  • Professional demeanor
  • Cultural sensitivity
  • Emotional support
  • Basic computer skills
  • Telephone etiquette

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Sales and customer service specialist

K1 Speed
12.2022 - Current

Food Handler

Subway
08.2022 - 12.2022

Customer service specialist

Sally's Beauty
07.2022 - 08.2022

Funeral attendant

Funeraria Del Angel
04.2021 - Current

EKG Analyst Technician - undefined

Lone Star College

High school graduate -

CyCreek

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