DANIELA RODRIGUEZ
Miami,FL
Summary
Energetic worker with strong inter-personal skills. A hardworking and highly motivated problem-solver that can evaluate a client's needs and will find creative solutions, even for the most difficult situations. Dedicated to offering exceptional assistance to team members and clients.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
University Of Miami Sylvester
12.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Server
Morton's The Steakhouse
05.2021 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Hostess
Vacillate
08.2019 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk Receptionist
YMCA
03.2018 - 09.2019
- Provided information to callers and drafted office emails
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Bachelor of Arts - Creative Writing
Florida International University
Miami, FL04.2023
Associate of Arts - English Literature
Miami Dade College
Miami, FL05.2019
HighSchool Diploma -
John A. Ferguson Senior High
Miami, FL2017
Skills
- Organized
- Cash handling accuracy
- Document Control
- Business Administration
- Time Management
- Staff Management
- Verbal and Written Communication
- Telephone Skills
- Microsoft Office
- Sorting and Labeling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Representative
University Of Miami Sylvester
12.2023 - Current
Server
Morton's The Steakhouse
05.2021 - 12.2023
Server/Hostess
Vacillate
08.2019 - 05.2021
Front Desk Receptionist
YMCA
03.2018 - 09.2019
Bachelor of Arts - Creative Writing
Florida International University
Associate of Arts - English Literature
Miami Dade College
HighSchool Diploma -
John A. Ferguson Senior High