Summary
Overview
Work History
Education
Skills
Key Competencies Skills
References
Timeline
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Daniela Rodriguez

Summary

Results-oriented, engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

12
12
years of professional experience

Work History

Purchasing Manager

Prestige Medical
11.2015 - Current
  • Generating purchase orders, communicating with suppliers for order fulfillment, coordinating with logistics companies to assure timely delivery of merchandise
  • Processing all documentation relevant to receipt of medical supplies
  • Forecasting product demand and recognizing potential for inventory optimization
  • Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
  • Ensuring vendor's products meet FDA requirements
  • Liaising with external and internal departments
  • Managed trade shows for the acquisition of new national/international suppliers
  • Acknowledged for providing superb customer service with excellent attention to detail leading
  • Monitoring inventory levels closely, setting up inventory counts as needed to maintain inventory accuracy

Customer Service Representative

GSI Commerce
07.2012 - 11.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Work closely with representatives and third parties to obtain necessary documentation in timely manner
  • Provided excellent customer service and communication skills with all related parties
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Kept detailed records of customer interactions, ensuring proper follow-up and resolution of issues

Education

Diploma -

Mount Lukens High Senior High
01.2012

Skills

  • Supply Chain Management
  • Distribution experience
  • Procurement expertise
  • Inventory Auditing
  • Account Management
  • Customer Service
  • Supplier Relations
  • Strong Communication and Interpersonal Skills

Key Competencies Skills

  • Strategic Sourcing: Ability to execute sourcing strategies aligned with several factors, such as: quality, price, dependability, and supplier potential
  • Data Analysis: Deep understanding of data analysis, can identify trends and make data-driven decisions to improve efficiency of procurement
  • Strong Communication Skills: Effectively communicates with internal/external teams, vendors, and customers
  • Attention to Detail: Thorough attention to detail with history of ensuring accuracy in contracts, pricing, purchase orders, and documentation
  • Language Proficiency: Fluency in English and Spanish
  • Industry Knowledge: Familiarized with the medical equipment industry's trends and regulations

References

Available upon request

Timeline

Purchasing Manager

Prestige Medical
11.2015 - Current

Customer Service Representative

GSI Commerce
07.2012 - 11.2015

Diploma -

Mount Lukens High Senior High

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Daniela Rodriguez