Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

DANIELA RODRIGUEZ

Rockledge,FL

Summary

Experienced and hands-on hospitality leader with a strong background in resort operations and team management. I currently oversee multiple departments—including Front Office, Housekeeping, Food & Beverage, and Resort Activities—at a busy timeshare resort, ensuring everything runs smoothly, and guests have a great experience. I’m passionate about building strong teams, improving service standards, and creating a positive, welcoming environment for both guests and staff. Known for being approachable, solutions-focused, and always ready to roll up my sleeves to get the job done right.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Rooms Division Manager

Westgate Resorts
Cocoa Beach, FL
10.2024 - Current
  • Oversee day-to-day operations of key resort departments including Front Office, Housekeeping, Food & Beverage, and Resort Activities, ensuring seamless guest experiences and departmental synergy.
  • Lead and mentor a diverse team of departmental managers and frontline staff, fostering a culture of accountability, service excellence, and continuous improvement.
  • Collaborate with executive leadership on strategic initiatives, budgeting, and performance metrics to drive guest satisfaction, profitability, and operational efficiency.
  • Analyze operational data and guest feedback to identify trends, resolve issues, and implement service enhancements.
  • Ensure compliance with company policies, industry standards, and safety regulations across all managed departments.
  • Partner with Sales and Marketing teams to support owner engagement initiatives, promotional events, and resort programming.
  • Implement training and development programs that increase staff retention, and improve service delivery across all guest touchpoints.
  • Drive cost control and resource optimization without compromising service quality or brand standards.

Front Office Manager

Westgate Cocoa Beach Resort
Cocoa Beach
03.2023 - 10.2024
  • Nominated for the 2024 ARDA award for Resort Department Manager Category in representation of the organization
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Implemented inventory control measures, maximizing room revenue during periods of high demand
  • Implemented a new PMS software system (Front Desk Console), resulting in better organization and tracking of bookings
  • Assessed data analytics reports related to booking patterns to optimize staffing levels during peak seasons or periods of low demand accordingly

Front Desk Supervisor

Westgate Cocoa Beach Resort
Cocoa Beach
10.2020 - 03.2023
  • Served as Manager on Duty in the absence of the Front Desk Manager
  • Trained new staff on correct procedures, compliance requirements, and performance strategies
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service

Team Lead Beach Attendant

Westgate Cocoa Beach Resorts
Cocoa Beach
12.2019 - 10.2020
  • Delegated daily tasks to team members to optimize group productivity
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values always
  • Demonstrated first-class customer service while providing beach rentals
  • Hosted guests at the beach and provided customer care throughout their stay
  • Supported Activities team and attendants when required

Education

Bachelor of Arts - Mass Communications

Universidad Monteávila
Caracas, Venezuela

Skills

  • Customer service excellence
  • Communication skills
  • Leadership and team management
  • Sales and upselling
  • Revenue and budget management
  • Attention to detail
  • Guest services and support
  • Office administration
  • Front desk operations
  • Staff training and development
  • Standard operating procedures
  • Guest complaint resolution
  • Inventory control
  • Conflict resolution
  • Interdepartmental communication

Certification

  • Certified Field Trainer, Westgate Resorts, 10/21
  • Supervisory Skill Building Program, Westgate Resorts, 10/23
  • Food Protection Manager, ServSafe, 01/25

Accomplishments

  • ARDA 2024 Nominee, Resort Department Manager
  • Westgate Resorts Leader of the Year, 01/24

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Rooms Division Manager

Westgate Resorts
10.2024 - Current

Front Office Manager

Westgate Cocoa Beach Resort
03.2023 - 10.2024

Front Desk Supervisor

Westgate Cocoa Beach Resort
10.2020 - 03.2023

Team Lead Beach Attendant

Westgate Cocoa Beach Resorts
12.2019 - 10.2020

Bachelor of Arts - Mass Communications

Universidad Monteávila

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DANIELA RODRIGUEZ