Daniela Rodriguez
Lancaster,TX
Summary
Detail-oriented engineering professional with experience as a process engineer and a strong operational background supporting large-scale implementations across logistics and distribution environments. Recognized as a system expert, with involvement in projects, system implementations, and user acceptance testing. Brings a practical, execution-focused mindset, with the ability to manage projects independently and lead technical teams through structured implementation processes. Passionate about continuous improvement and standardization, with a commitment to delivering efficient, scalable solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Specialist - WMS Superuser
DSV Contract Logistics
Lancaster, TX
02.2024 - Current
- Act as the primary support contact for CargoWrite and SAP systems, ensuring end-user functionality, issue resolution, and operational continuity.
- Lead system troubleshooting, coordinated modifications, and collaborated with corporate IT to resolve complex technical issues, and improve system efficiency.
- Maintain and update system SOPs; conduct end-user training on WMS, Microsoft Office, RF technology, among others.
- Supported system implementations, testing, and continuous improvements in internal systems and tools.
- Collaborated with operations and client management to communicate IT-related updates, system statuses, and project progress.
- Supported manpower planning, recruiting, and associate development; contributed to operational goals related to service quality, productivity, and asset maintenance.
- Participated in special projects and data analysis efforts focused on system optimization and process enhancement.
Customer Service Representative
DSV Solutions
Lancaster, TX
04.2022 - 01.2024
- Schedule inbound/outbound orders, ensuring timely delivery and customer satisfaction.
- Allocate orders in WMS, streamlining warehouse operations and enhancing efficiency.
- Release work to warehouse floor, optimizing workflow and reducing delays.
- Balance workflow, addressing inquiries and resolving issues promptly.
- Troubleshoot problems, improving processes and fostering a collaborative environment.
Senior Process Engineer
Avidesa Mac Pollo
Bucaramanga, Colombia
05.2019 - 01.2020
- Lead a team of 3, enhancing productivity through effective training.
- Provide engineering support, resolving complex process challenges.
- Collaborate with internal teams to address and improve process issues.
- Implement solutions leading to measurable improvements in process efficiency.
Process Engineer
Avidesa Mac Pollo
Bucaramanga, Colombia
05.2017 - 05.2019
- Implement process improvements, boosting efficiency and reducing downtime by 12%.
- Support production, enhancing workflow and achieving measurable results.
- Manage resources to optimize operations, leading to significant cost savings.
- Update SOPs, ensuring compliance and improving process reliability
- Resolve issues swiftly, minimizing disruptions and maintaining production targets.
Education
Post-Associate of Science - Project Management
Industrial University of Santander
Bucaramanga, Colombia.07-2019
Bachelor of Science - Industrial Engineering
Pontifical Bolivarian University
Bucaramanga, Colombia03-2017
Skills
- WMS JDA/Blue Yonder (CargoWrite)
- SAP
- Oracle SQL Developer
- Microsoft Suite
- Microsoft Teams
- Microsoft Project
- Vizio
- Process optimization
- Project management
- Problem solving
- Technical support
- Analytical skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional
Certification
- CargoWrite, Administrator.
- CargoWrite, Keyuser.
- Oracle SQL Developer.
Timeline
System Specialist - WMS Superuser
DSV Contract Logistics
02.2024 - Current
Customer Service Representative
DSV Solutions
04.2022 - 01.2024
Senior Process Engineer
Avidesa Mac Pollo
05.2019 - 01.2020
Process Engineer
Avidesa Mac Pollo
05.2017 - 05.2019
Post-Associate of Science - Project Management
Industrial University of Santander
Bachelor of Science - Industrial Engineering
Pontifical Bolivarian University
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