Daniela Rodriguez
Round Rock,TX
Summary
Energetic problem-solver with a knack for organization and streamlining processes, ensuring smooth and efficient operations. Understanding of supply chain principles and adept at using software tools to manage inventory and logistics. Capable of optimizing workflows to improve efficiency and reduce costs.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Customer Service & Logistics Coordinator
ATS Austin
08.2023 - 11.2025
- I responded to clients' and vendors' questions about orders, shipping status, and product information.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Created and updated orders in the system, ensuring accuracy and timely processing.
- Collaborated with warehouse and purchasing teams to ensure on-time delivery.
- Resolved customer complaints efficiently, maintaining professionalism and empathy.
- Monitored returns and exchanges, ensuring proper documentation and follow-up.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Quality Control & Shipping Specialist
ATS Austin
08.2023 - 11.2025
- Conduct detailed inspections of incoming and outgoing materials to ensure quality and compliance.
- Prepare and verify shipping documentation, packing lists, and customs forms for both domestic and international shipments.
- Manage freight coordination with carriers such as FedEx, DHL, and UPS.
- Track shipments and communicate updates to customers and internal teams.
- Identify product discrepancies or damages and coordinate with production and vendors for resolution.
- Support warehouse inventory audits and maintain accurate stock records.
- Provide excellent client service through clear communication and timely issue resolution.
- Trained new staff on shipping protocols and best practices to uphold compliance and safety standards.
- Developed training materials for team members, enhancing knowledge retention and operational consistency within the department.
- Established strong relationships with clients by providing exceptional support in addressing shipment-related inquiries or concerns.
- Monitored inventory levels, ensuring accurate documentation and minimizing discrepancies in stock records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
High School Diploma -
Union 1
Edinburg, TX01.2009
Skills
- Quality Control
- Product Inspection
- Shipping Coordination
- Receiving Coordination
- Customer Service
- Client Support
- Inventory Management
- Documentation Management
- International Logistics
- Problem Solving
- Process Improvement
- Microsoft Office
- Excel
- Outlook
- Shipment coordination
- Efficiency improvement
- Spreadsheet tracking
- Quality control analysis
- Team Collaboration
- Time Management
- Problem-solving
Accomplishments
- Developed and implemented a new quality control process that improved organization, increased accuracy, and helped reduce errors.
- Ensured 100% accuracy on outgoing shipments by double-checking labels, serial numbers, and documentation.
- Improved shipment processing speed by organizing workflow and coordinating closely with carriers.
- Reduced quality issues by identifying defects early and communicating promptly with production/vendors.
- Provided excellent customer service by answering inquiries, tracking orders, and resolving problems efficiently.
- Maintained accurate inventory through cycle counts, audits, and proper documentation.
- Supported both warehouse and office operations, balancing QC inspection, shipping, and customer needs.
- Collaborated with a team of 4 in the development of Shipping Process, Warehouse Process, and Hazmat Items.
- Documented and resolved lost or misplaced inventory, which led to proficiency in maintaining accurate bin and inventory numbering systems.
Certification
- Forklift Operator License
- OSHA Safety Training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service & Logistics Coordinator
ATS Austin
08.2023 - 11.2025
Quality Control & Shipping Specialist
ATS Austin
08.2023 - 11.2025
High School Diploma -
Union 1