Daniela Rogers

- Provides sales and customer service support by greeting customers, explaining store layouts, identifying special interests, and referring to relevant sales and promotional programs; assists in product selection and offers lobby support by monitoring retail lines and directing customers to self-service kiosks (SSK) or utilizing Mobile Point of Service (mPOS) for transactions.

- Delivers product and service information, including special offers, suggestive selling, and promoting merchandise tailored to customer needs while providing details on product features and services.

- Handles and processes customer purchases and returns using a point of sale system, assisting customers with transactions as needed.

- Maintains a presentable retail lobby by setting up and replenishing displays and merchandise racks; performs routine maintenance and troubleshooting on SSKs and mPOS systems.

- Conducts product inventories by counting items, managing security devices, and verifying sales floor inventory and shrinkage; reports discrepancies to supervisory staff.

- Verifies presort and bulk mailings, computing and maintaining current mailers' credit balances.

- Checks and sets postage meters for the post office.

- Rents post office boxes, collects rental payments, conducts reference checks, and completes necessary forms.

- Assigns and clears accountable items, distributing mail as required.

- Distributes primary and secondary schemes of incoming mail by delivery point, leveraging knowledge of established distribution schemes for the office, branch, or station.

- Performs diverse sales and customer service tasks at the retail window, including selling stamps, processing passport applications (where applicable), and managing packages using a computerized system while addressing customer inquiries and claims.

- Provides exceptional customer support by greeting patrons, explaining store layouts, identifying interests, directing customers to self-service kiosks, and utilizing Mobile Point of Service (mPOS) for transactions.

- Delivers product information and promotes special offers, utilizing suggestive selling techniques to enhance customer experience and meet their needs.

- Efficiently sorts outgoing and incoming mail using the appropriate sort program or manual distribution scheme to ensure timely processing.

- Performs a variety of critical tasks on a rotational basis, including loading mail onto automated equipment, culling non-processable items, entering sort plans, and starting equipment; proactively monitors mail flow to maintain continuous feed, sweeps separated mail from bin stackers, and halts equipment upon completion of distribution runs.

- Generates machine reports, resolves jams, and coordinates with maintenance for timely assistance as needed.

- Prepares and organizes the work area, ensuring all necessary support equipment and materials, including labels, trays, and containers, are readily available for efficient operations.

- Accurately removes sorted mail from bins or separations, placing it into designated trays or containers for further processing or dispatch, following operating plans and dispatch schedules or instructions from supervisors; verifies sortation accuracy as required.

- Provides exceptional service at the public window for non-financial transactions, maintains comprehensive records of mail, examines balances in advance deposit accounts, and processes billing for mail requiring special services.

- Adheres strictly to established safe work methods, procedures, and safety precautions throughout all duties to promote a safe working environment.

- Maintained cleanliness and organization of recreational facilities, ensuring that equipment, supplies, and common areas were well-kept.

- Delivered excellent customer service by promptly addressing guest inquiries and resolving issues to ensure satisfaction.

- Assisted in planning and executing recreational activities, creating enjoyable experiences for guests.

- Enforced rules and regulations to ensure the safety of guests during recreational activities.

- Demonstrated effective communication skills by clearly explaining activity guidelines to guests of all ages.

- Collaborated with team members to develop innovative recreational programs catering to diverse interests.

- Managed inventory of equipment and supplies, restocking as necessary to ensure smooth operations of activities.

- Coordinated special events and tournaments, setting up equipment, managing registrations, and overseeing logistics.

- Implemented strategies to enhance operational efficiency, resulting in reduced wait times for guests.

- Trained new staff on proper procedures for operating recreational equipment and facilitating activities.

- Monitored guest behavior during activities to prevent accidents and conflicts.

- Conducted routine maintenance checks on equipment, identifying issues and reporting them for timely repairs.

- Collaborated with housekeeping and maintenance departments to address facility-related concerns impacting recreation services.

- Built positive relationships with regular guests through personalized interactions and attention to their preferences.