Overview
Work History
Education
Skills
Timeline
Generic

Daniela Rojo

Washington,DC

Overview

7
7
years of professional experience

Work History

Server

Krave Restaurant And Lounge
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Patient Care Advocate

Express Scripts Pharmacy
04.2022 - 03.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Connected patients with available community and charitable resources.
  • Developed rapport to create safe and trusting environment for care.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Licensed Insurance Agent

Premium Choice Insurance
10.2021 - 03.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Exceeded corporate quotas for monthly policy sales.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Technical Support Representative

Kelly Connect
01.2020 - 01.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to apple technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Diagnosed and troubleshot hardware, software and network issues.

Server

Applebee's Neighborhood Grill & Bar
05.2018 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Cashier

Tacobell
02.2016 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Northampton County Early College High School
Gaston, NC
05.2018

Skills

  • Natural Leadership
  • Communications Protocol
  • Conflict Mediation
  • Active Listening
  • Filing
  • Closing Sales
  • Medical Terminology
  • Deposit Collection
  • Quotes and Sales

Timeline

Server

Krave Restaurant And Lounge
03.2023 - Current

Patient Care Advocate

Express Scripts Pharmacy
04.2022 - 03.2023

Licensed Insurance Agent

Premium Choice Insurance
10.2021 - 03.2023

Technical Support Representative

Kelly Connect
01.2020 - 01.2022

Server

Applebee's Neighborhood Grill & Bar
05.2018 - 11.2019

Cashier

Tacobell
02.2016 - 05.2018

High School Diploma -

Northampton County Early College High School

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Daniela Rojo