Daniela Runaldue
Clayton,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Medical Assistant
HCA
10.2022 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Receptionist
Total Orthopedics Care
05.2019 - 11.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
MA
Broward Health
04.2014 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
INJEX21
12.2012 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
MA
LINTZERIS MEDICAL CENTER
03.2008 - 12.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Sales Associate
Home Depot
02.2006 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
GED -
Ged Testing
Melbourne, FL10.2022
Bachelor of Science - Finance
SNHU
New Hampton, NH2027
Certification - Medical Assisting
Med Van Institute
Fort Lauderdale, FL05.2008
Introduction And Advanced Computer Skills - Microsoft, Word, Excel,
Nova
Davie, FL07.2003
Skills
- Customer Service Excellence
- Customer Experience
- Office Equipment Proficiency
- Professional Telephone Demeanor
- Problem-Solving Ability
- Document Control
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
HCA
10.2022 - 02.2023
Medical Receptionist
Total Orthopedics Care
05.2019 - 11.2020
MA
Broward Health
04.2014 - 03.2016
Customer Service Representative
INJEX21
12.2012 - 02.2013
MA
LINTZERIS MEDICAL CENTER
03.2008 - 12.2012
Sales Associate
Home Depot
02.2006 - 12.2009
GED -
Ged Testing
Bachelor of Science - Finance
SNHU
Certification - Medical Assisting
Med Van Institute
Introduction And Advanced Computer Skills - Microsoft, Word, Excel,
Nova
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