Daniela Salazar
Hollywood,FL
Summary
Experienced hospitality management professional with a proven track record in delivering exceptional guest services and leading teams. Successful in enhancing guest experiences, optimizing operational efficiency, and fostering a collaborative work environment. Proficient in conflict resolution, staff training, and multitasking, with a flexible approach to dynamic situations. Recognized for reliability, driving results, and upholding high standards in service delivery.
Overview
8
8
years of professional experience
Work History
Assistant Front Desk Manager
Hyde Beach House
04.2023 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Attended staff meetings and brought issues to attention of upper management.
- Checked guests in out of hotel, made reservations, and processed payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Front Desk Supervisor/Sales Coordinator
Tru By Hilton Ft Lauderdale Airport
05.2021 - 04.2023
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Maintained organized inventory records to support stock management efforts.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
Office Coordinator
Staff Pro
04.2020 - 05.2021
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Housekeeping Supervisor
Residence Inn Marriott Pompano Beach
03.2018 - 04.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained required records of work hours, budgets and payrolls.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
High School Diploma -
Instituto Heisenberg
Bogota Colombia11.2014
Skills
- Conflict Management
- Problem-Solving Skills
- Front Desk Management
- Customer Service
- Product and Service Sales
- OnQ Pms
- Opera
- Opera Cloud
- Staff training and development
- Hospitality services
- Strategic planning
- Hospitality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Front Desk Manager
Hyde Beach House
04.2023 - Current
Front Desk Supervisor/Sales Coordinator
Tru By Hilton Ft Lauderdale Airport
05.2021 - 04.2023
Office Coordinator
Staff Pro
04.2020 - 05.2021
Housekeeping Supervisor
Residence Inn Marriott Pompano Beach
03.2018 - 04.2020
High School Diploma -
Instituto Heisenberg