Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Prior Authorization Specialist
HARAC
08.2023 - 07.2024
Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Verified eligibility and compliance with authorization requirements for service providers.
Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
Front Desk Receptionist
HARAC
10.2022 - 08.2023
Scheduled, coordinated and confirmed appointments and meetings.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associate of Arts - Liberal Arts And General Studies
South Florida State College
Avon Park, FL
12.2022
High School Diploma -
Hard Senior Highschool
Wauchula, FL
05.2022
Skills
Medical Office Administration
Patient-Focused Care
Medical Terminology
HIPAA Compliance
Payment Collection
Prior Authorization Process
Conversant in Spanish and English
Multitasking and Prioritizing
Data Entry
Benefit Coverage
Understanding of insurance details
Timeline
Prior Authorization Specialist
HARAC
08.2023 - 07.2024
Front Desk Receptionist
HARAC
10.2022 - 08.2023
Associate of Arts - Liberal Arts And General Studies