Annette Sanchez
Orlando,FL
Summary
Administrative Assistant with over 10 years experience managing business relations in diverse office environments. Served as a primary point of contact and liaison between management, sales teams, personnel, clients and vendors. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.
Overview
9
9
years of professional experience
Work History
Dispatcher
Martin Brower
10.2023 - Current
- Responsible for coordinating and managing the delivery of goods or services
- Address problems and requests by transmitting information or providing solutions
- Recognize and expedite the routing/notification of emergency orders to insure proper response
- Respond to external customer calls addressing customer inquiries, complaints, and needs
Operations Assistant
Martin Brower
08.2022 - Current
- Responsible for performing administrative tasks in support of driver check-ins using Syntellic
- Collect and prepare route information to create load diagrams in the WMS software
- Manage customer service satisfaction by providing delivery details and driver locations
- Provide administrative support to department leadership and team members as requested
- Communicate with drivers to perform work as needed
- Coordinate daily routes on master driving board including taking effective actions on sudden coverage issues.
Eligibility Specialist
Our Florida Rental Assistance Program
09.2021 - 07.2022
- Review, evaluate and process applications submitted for rental and utility payments using an online platform while adhering the program's high standards and expectations
- Determine eligibility, months of assistance and funding amount for individuals seeking assistance through ERAP
- Engage in positive communication via email, phone, and online platform with landlords and tenants to request additional information needed to process applications
- Follow-up on email inquiries and track outreach to landlords and tenants for documentation and information related to assigned applicants
- Collaborate with program team members to ensure timely processing of applications.
Legal Secretary/Administrative Assistant
Camacho Mauro Mulholland
06.2015 - 12.2020
- Provide administrative support to one or more lawyers
- Effectively communicate with clients, colleagues and partners
- Produce and electronically file various legal documents such as motions, affidavits and subpoenas
- Edit and proofread all legal documents
- Answer phone calls, take notes/messages, redirect calls and respond to general emails
- Organize delivery of legal correspondence to clients and court officials.
Education
Borough of Manhattan Community College
Skills
- Ability too multitask
- Effective time management
- Fast learner
- Microsoft Office
- Leadership skills
- Fluent in Spanish
Timeline
Dispatcher
Martin Brower
10.2023 - Current
Operations Assistant
Martin Brower
08.2022 - Current
Eligibility Specialist
Our Florida Rental Assistance Program
09.2021 - 07.2022
Legal Secretary/Administrative Assistant
Camacho Mauro Mulholland
06.2015 - 12.2020
Borough of Manhattan Community College