Daniela Santana
Fort Lauderdale
Summary
Talent strategist driven to support innovation through education. Proven history of excelling at developing & implementing L&D strategies for Fortune 500 companies, with annual revenues of up to $18 billion. Skilled in designing & facilitating educational experiences for diverse customers & partners through various mediums. A culturally intelligent tri-citizen who brings a results driven approach through the ability to anticipate future market trends, employee needs to drive innovation globally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freelance Luxury Consultant
International Jewelry Exchange
11.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Manager - Training and HR
Lumen Technologies
08.2022 - 11.2023
- Streamlined HR processes for increased efficiency and improved employee satisfaction.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Oversaw the recruitment process from start to finish, ensuring top talent was attracted and retained within the organization.
- Analyzed data trends in workforce metrics allowing better decision-making related to staffing levels and strategic planning.
- Mentored junior HR staff members, encouraging professional growth and development.
- Facilitated diversity and inclusion initiatives, fostering an inclusive work culture that valued all employees'' unique contributions.
- Established key partnerships with external training providers, enhancing the variety of available resources for employees'' professional development.
- Collaborated with cross-functional teams to design and initiate new onboarding processes, improving employee engagement from day one.
Organizational Effectiveness Consultant
JM Family Enterprises Inc.
12.2021 - 07.2022
- Conducted thorough analyses of competitive landscapes, enabling clients to make informed decisions about market positioning and expansion efforts.
- Provided insightful recommendations based on best practices research, helping organizations achieve their desired outcomes more efficiently.
- Empowered employees to take ownership of their professional development, cultivating a culture of continuous learning and improvement.
- Optimized decision-making processes for increased productivity through data-driven analysis and recommendations.
- Formulated and implemented training programs by applying learning principles and individual differences.
- Led cross-functional teams in the successful implementation of large-scale change initiatives that delivered measurable results on time and within budget constraints.
- Provided training to sales steams on proper consulting and sales techniques, enhancing overall sales by almost 20% in one quarter.
Education
Master of Arts - Industrial And Organizational Psychology
The Chicago School of Professional Psychology
Chicago, IL12.2020
Bachelor of Science - Interdisciplinary Studies
Florida State University
Tallahassee, FL12.2016
Skills
- Change Management
- Consumer Behavior
- Consulting Skills
- Cultural Intelligence
- Program Management
- Data Literacy
- Instructional Design
- CRM
- SAP
- Workday
- Onboarding
- Spanish & Portuguese Language
Languages
English
Spanish
Portuguese
Certification
- Inside LVMH Certification: Luxury & Society. Retail and Customer Experience - July 2024.
- Università Bocconi Management of Fashion and Luxury Companies End Date: April 2024
- The Copenhagen Business School Neuroscience and Neuromarketing: March 2024
Timeline
Freelance Luxury Consultant
International Jewelry Exchange
11.2023 - Current
Manager - Training and HR
Lumen Technologies
08.2022 - 11.2023
Organizational Effectiveness Consultant
JM Family Enterprises Inc.
12.2021 - 07.2022
Master of Arts - Industrial And Organizational Psychology
The Chicago School of Professional Psychology
Bachelor of Science - Interdisciplinary Studies
Florida State University
- Inside LVMH Certification: Luxury & Society. Retail and Customer Experience - July 2024.
- Università Bocconi Management of Fashion and Luxury Companies End Date: April 2024
- The Copenhagen Business School Neuroscience and Neuromarketing: March 2024
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