Daniela Santiago
Kenner,LA
Summary
Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Ambitious customer service with 10 plus years of experience . Personable, experienced with conflict resolution and sensitive to others' needs. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Dr. Samuel Y. Brown Pediatrics
08.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Eyecare Associates
10.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
Education
GED -
Bonnabel Magnet Academy High School
Kenner, LASkills
- Positive Attitude and Energetic
- Fraud Prevention
- Visitor and Customer Relations
- Front Desk Operations
- Greeting and Seating Clients
- Customer Complaint Resolution
- Telephone Etiquette
- Call Answering and Routing
- Computer Proficiency
- Data Entry and Database Software
- Fee Collection
- Data Confirmation
- Preparing Memos
- Sorting and Delivering Mail
- Information Updates
- Setting Reservations
- Meeting Support
- Confirming Transactions
- Data Imports
- Facility Tours
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Dr. Samuel Y. Brown Pediatrics
08.2023 - 08.2024
Front Desk Receptionist
Eyecare Associates
10.2020 - 04.2022
GED -
Bonnabel Magnet Academy High School
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