Daniela Santos
Charlotte ,NC
Summary
I am energetic and reliable professional with strong background in team coordination and customer service. I possess a deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. I am committed to driving successful team outcomes and enhancing overall efficiency. Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. I bring an understanding of customer service principles and operational efficiency, with developing skills in team management. Ready to use and develop communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Shift Manager
Papa John's Pizza
01.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Team Member
Papa John's Pizza
02.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Host
CharBar No. 7
06.2023 - 02.2024
- Handled unexpected events with composure in high-pressure situations.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Skills
Great Customer Service
Amazing Team Work
Time Management
Productive
Friendly & Kind
Languages
Spanish
Professional Working
Timeline
Shift Manager
Papa John's Pizza
01.2025 - Current
Team Member
Papa John's Pizza
02.2024 - 01.2025
Host
CharBar No. 7
06.2023 - 02.2024
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