Daniela Sepulveda
Wilmington,NC
Summary
Proven to excel in high-pressure environments, I leveraged my bilingual abilities and exceptional customer service skills at Oceanic LM to enhance guest experiences and streamline operations. My adeptness in multitasking and problem-solving ensured efficient workflow and positive customer relationships, setting a high standard for teamwork and guest engagement. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Oceanic LM
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
Oceanic LM
08.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Receptionist
Redondo Transportation
11.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - Business And Finance
Cape Fear Community College
Wilmington, NC05.2025
Eugene Ashley High School
Wilmington, NC05.2023
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Organizational Skills
- Guest Engagement
- Bilingual
- Problem-Solving
- Teamwork and Collaboration
- Transactions and Cash Handling
- Task Prioritization
- Cleanliness standards
Languages
Spanish
Native or Bilingual
Timeline
Server
Oceanic LM
04.2024 - Current
Host
Oceanic LM
08.2023 - 03.2024
Receptionist
Redondo Transportation
11.2022 - 03.2023
Associate of Arts - Business And Finance
Cape Fear Community College
Eugene Ashley High School