Daniela Serrano
Miramar,FL
Summary
Proven Customer Service Representative with a track record of resolving high-stress disputes at Gulfstream Park & Casino. Excelled in mentoring new hires and managing escalated calls, showcasing exceptional problem-solving and active listening skills. Proficient in CRM software and Microsoft PowerPoint, contributing to efficient service delivery and customer satisfaction
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gulfstream Park & Casino
2019.11 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Business Administration
Broward College
Pembroke Pines, FL08.2026
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Professional telephone demeanor
- Paperwork Processing
- Ticketmaster
- Microsoft PowerPoint
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Gulfstream Park & Casino
2019.11 - Current
Associate of Arts - Business Administration
Broward College
High School Diploma -
Stranahan High School
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