Daniela Sokolowski
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth, increase revenue and improve service quality.
Offers strategic planning abilities, and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Mystery Diamonds & Ascot Diamonds NY
09.2019 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
- Identified and pursued business development opportunities to grow organization and increase revenue
- Negotiated contracts and agreements to secure favorable terms and maximize profits
- Made large-scale business decisions and supervised company spending to reduce material losses and maximize profits
- Led operational oversight and budgetary supervision for 3 locations
- Developed innovative sales and marketing strategies to facilitate business expansion
- Co-led all branding and marketing efforts with the appointed CMO
- Responsible for creating and implementing all HR policies within the organization
- Created the operations manual for the organization
- Responsible for coordinating the onboarding and training of all employees
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Working directly with the CPA for different accounting and HR related matters (workers comp and disability insurance, benefits and payroll, sales taxes, audits etc.)
- Motivated employees through special events, incentive programs, and constructive feedback
- Supervised production and design teams, keeping production schedules on track to meet tight deadlines
- Made sure that merchandise was produced on time and it met the highest standard of quality
- Introduced new methods, practices, and systems to reduce turnaround time
- Evaluated suppliers to maintain cost controls and improve operations.
Diamond & Jewelry Expert (Online & part-time)
CURATED.COM
07.2019 - 01.2020
- Educated Customers about diamonds and fine jewelry
- Provided expert opinion on diamond purchases
- Recommended diamond and jewelry options to Customers and provided support during transactions.
- Provided Expert Customer Service over the phone and online
- Managed the execution of custom jewelry from the time of the order to delivery to the end user.
Commercial & Events Manager
De Beers Group – IIDV
06.2016 - 04.2019
- Managed administrative logistics of events planning, event booking, and event promotions
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Placed coverage with acceptable carriers adhering to appropriate carriers binding authority
- Managed and analyzed budgets, P&L, balance sheets and sales reports
- Negotiated contracts and product prices with different Vendors
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Responsible for managing and fulfilling all the B2B sales coming from online platforms
- Monthly commission calculations for the company’s sales team and coordination with the HR and Finance Department, in order to ensure that all employee benefits and commissions were paid out correctly
- Coordinated international shipments and ensured all of the required logistics to avoid custom delays or misdeliveries, etc.
- Responsible for the onboarding of new customers and execute the compliance function of the AML (Anti-Money Laundering) & Patriot Act
- Created and maintained a solid credit approval policy for all B2B accounts
- Successfully interacted with the Finance Department, Inventory and Operations Departments, and the grading laboratory, on a daily basis.
Administrative & HR Manager
DNR Diamonds Inc
06.2011 - 07.2016
- Carried out office administrative work such as data entry, shipping and bookkeeping
- Client interfacing and sales via diamond trading platforms (Rapnet, Polygon, DDC, Idex, VDB)
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Calculated monthly sales commissions for the sales team and brokers for payment
- Responsible for running the bi-weekly payroll via ADP Run platform
- Motivated employees through special events, incentive programs, and constructive feedback
- Organized and planned the company’s participation to the industry’s major trade shows
- Imported and exported all stock into the company’s database using Excel
- Responsible for all international shipping and customs logistics
- Executed the compliance function of the AML (Anti-Money Laundering) & Patriot Act
- Prepared monthly sales, expense, commission, purchase, payable and receivable reports
- Implemented and negotiated all the insurance policies of the company
- Provided executive administrative support by producing professional and official documents, calendar scheduling, travel arrangements and contact database
- Compiled and analyzed data to determine approaches to improve sales and performance.
Managing Partner & Ecommerce Director
American Diamonds Jewelry
03.2013 - 06.2016
- Oversaw and coordinated the online marketing and SEO activity American Diamonds Jewelry online store (Google AdWords, retargeting, social media marketing, affiliate marketing, online micro-influencers)
- Built relationships with customers and community to establish long-term business growth
- Merchandising and coordination of all jewelry manufacturing
- Ensuring that all jewelry met the highest standards of quality
- Opened, set-up and managed online e-stores on different online marketplaces and coordinated all sales activity (Amazon, EBay, Etsy, Sears, Newegg)
- Coordination with the web development team (making decisions upon the ecommerce website changes and functionalities taking the user experience into account, update sales and promotions, etc
- Managed all vendors network and supervised the purchasing process
- Made decisions on different seasonal sales and promotions run via our website and other marketplaces
- Increased revenue by 300% with successful promotional strategies and reductions in costs
- Supervised all domestic and international shipping as well as all logistics of an online boutique
- Direct B2C sales in a high-end showroom setting
- Coordinated custom jewelry projects; ensuring that all steps are followed through properly and according to customers' specifications (design, casting, manufacturing, stone setting, etc.).
Executive Assistant
Digital Matrix Corporation
01.2011 - 06.2011
- Provided executive-level administrative assistance to the President of the company
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Scheduled the job interviews for organization's Management (calling the potential Candidates, initial screening, second interview scheduling, etc.)
- Drafted all B2B commercial contracts
- Prepared monthly expenses reports
- Coordinated international shipments and ensured all of the required logistics to avoid custom delays or misdeliveries, etc.
Education
Bachelor of Arts - Forensic Psychology
John Jay University of Criminal Justice New York
New York, New York05.2021
Master of Arts - Law & Society
CUNY, The Graduate Center
New York, NY12.2024
Bachelor of Arts - English-Spanish
Spiru Haret University
Bucharest, RomaniaSkills
- Strategic Planning
- Operations Oversight
- Business Analysis
- Compliance Management
- Operations Oversight
- Budget Administration
- Process Improvement
- General Management and Administration
- Excellent decision maker
- Highly reliable and trustworthy
Certification
01/2024, Senior HR Management License, Society for HR Management
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working
Turkish
Professional Working
References
References and recommendations will be provided upon request.
Timeline
Chief Operating Officer
Mystery Diamonds & Ascot Diamonds NY
09.2019 - Current
Diamond & Jewelry Expert (Online & part-time)
CURATED.COM
07.2019 - 01.2020
Commercial & Events Manager
De Beers Group – IIDV
06.2016 - 04.2019
Managing Partner & Ecommerce Director
American Diamonds Jewelry
03.2013 - 06.2016
Administrative & HR Manager
DNR Diamonds Inc
06.2011 - 07.2016
Executive Assistant
Digital Matrix Corporation
01.2011 - 06.2011
Bachelor of Arts - Forensic Psychology
John Jay University of Criminal Justice New York
Master of Arts - Law & Society
CUNY, The Graduate Center
Bachelor of Arts - English-Spanish
Spiru Haret University
01/2024, Senior HR Management License, Society for HR Management
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