Daniela Sosa Ortega
Summary
Experienced and organized professional with a strong background in managing patient flow and serving as the initial point of contact for patients. Proficient in verifying insurance, handling paperwork, and maintaining accurate records. A patient-oriented individual with expertise in MS Office and EHR systems, along with comprehensive knowledge of medical terminology. Dedicated Customer Service professional with multitasking abilities, committed to building and maintaining professional relationships for increased profitability. Fluent in English and Spanish, adept at handling diverse customer service needs in a fast-paced environment. Skilled leader and problem-solver focused on streamlining operations for efficiency and cost reduction. Experienced manager with strong team-building, leadership, and motivational skills. Recognized for driving sales growth and adept at training employees. Meticulous Dispatch Supervisor with a 1.5-year background in monitoring on-road performance and coordinating transportation activities. Highly organized and proactive with a solid understanding of scheduling, route adjustments, and issue prioritization. Versatile Production Supervisor with in-depth knowledge of equipment operation, quality standards, and safety hazards.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
ABC Behavioral Services, Inc
11.2023 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Supported office staff and operational requirements with administrative tasks.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service Representative/Head Cashier/Web Developer
All Uniform Wear, LLC
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Assistant Manager/Production Supervisor/Dispatcher Office Assistant
M&M Magnament Thrift Store, Inc
10.2022 - 03.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
Customer Service Representative
All Uniform Wear, LLC
06.2022 - 09.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - EAP
Hillsborough Community College
Tampa, FL12.2023
High School Diploma -
Leto High School
Tampa, FL12.2022
Skills
- Problem Solving
- Customer Service
- Microsoft Office/ Google Drive
- Critical Thinking
- Decision Making
- Multitasking
- Active and Empathy Listening
- Organizational Skills
- Adaptable and Flexible
- English and Spanish Translations/ Bilingual
- Recruiting and Interviewing
- Sales Strategies
- Staff Supervision
- Team Motivation
- Cultural Competence
Languages
English
Spanish
Timeline
Front Desk Medical Receptionist
ABC Behavioral Services, Inc
11.2023 - Current
Customer Service Representative/Head Cashier/Web Developer
All Uniform Wear, LLC
05.2023 - 12.2023
Assistant Manager/Production Supervisor/Dispatcher Office Assistant
M&M Magnament Thrift Store, Inc
10.2022 - 03.2023
Customer Service Representative
All Uniform Wear, LLC
06.2022 - 09.2022
Associate of Arts - EAP
Hillsborough Community College
High School Diploma -
Leto High School
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