Daniela Soto
Orlando ,Fl
Summary
Adept at managing front desk operations and patient scheduling, I enhanced customer service at Neurological Health Associates by streamlining appointment processes and ensuring HIPAA compliance. My problem-solving skills and ability to maintain professionalism under pressure led to increased patient satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Neurological Health Associates
04.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Front Desk Receptionist
Medcap Institute
08.2023 - 01.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Call Center Representative
Central Florida Total Health Care
06.2023 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
OMEGA
12.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Colonial High School
Orlando, FL08.2017
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Check-in management
- Front desk operations
- Appointment scheduling
- Typing and filing
- Customer service
- Problem-solving
- Flexible schedule
Languages
Spanish
Full Professional
Timeline
Front Desk Medical Receptionist
Neurological Health Associates
04.2024 - Current
Front Desk Receptionist
Medcap Institute
08.2023 - 01.2024
Call Center Representative
Central Florida Total Health Care
06.2023 - 08.2023
Customer Service Representative
OMEGA
12.2021 - 05.2023
High School Diploma -
Colonial High School
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