Daniela Sprouse
Navarre,FL
Summary
Detail-oriented Legal Intake Specialist with experience in managing case files and facilitating client interactions. Proven ability to collaborate with legal teams, ensuring timely processing of cases and maintaining organized documentation for optimal case management.
Overview
4
4
years of professional experience
Work History
Legal Intake Specialist
Browning Law Firm
Fort Walton Beach, Florida
05.2025 - Current
- Conducted initial client interviews to gather relevant legal information.
- Managed case files and maintained organized documentation for attorneys.
- Assisted clients with completing necessary legal forms and paperwork.
- Communicated with clients to schedule appointments and follow-ups.
- Collaborated with legal team to ensure timely processing of cases.
- Utilized case management software for tracking client interactions.
- Provided administrative support by answering phone calls and emails.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Conducted intakes for prospective clients and ensured that all necessary documents were completed accurately and timely.
- Answered incoming calls from potential clients seeking assistance with their legal problems.
- Advised potential clients about available options for resolution of their legal issues based on knowledge gained through research and consultation with attorneys.
- Assisted in scheduling appointments between attorneys and clients as needed.
- Maintained a database of client records and updated it on a regular basis with new cases and relevant data.
- Responded promptly to emails from current or prospective clients regarding their inquiries or concerns.
- Organized files for easy access when needed for court appearances or other purposes.
- Monitored changes in federal, state, local laws which may affect current or future cases handled by the firm.
- Performed administrative tasks such as filing paperwork, copying documents, and faxing forms, as required.
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
- Reviewed existing documents related to cases such as contracts, pleadings, depositions, transcripts.
- Organized client calendars, prepared mailings and handled high call volumes.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Monitored and updated clients on case progress, including significant developments.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Facilitated communication between attorneys, clients, witnesses, and court personnel.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Utilized legal software and databases for case management and legal research.
Assistant Teacher
CDI - Head Start
Tampa, Florida
08.2023 - 04.2025
- Assisted lead teachers in daily lesson planning and classroom activities.
- Supported children's social and emotional development through guided interactions.
- Implemented educational activities that align with Head Start curriculum standards.
- Maintained classroom organization and prepared materials for learning sessions.
- Monitored student behavior and supported positive conflict resolution strategies.
- Communicated effectively with parents about children's progress and needs.
- Collaborated with staff to create a nurturing and inclusive learning environment.
- Participated in training sessions to enhance teaching techniques and best practices.
- Helped maintain a safe and orderly learning environment.
- Supervised small group activities.
- Assisted classroom teacher in developing and implementing lesson plans.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Maintained safe, educational environment for students during learning and free play time.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Provided individualized instruction to students who needed additional assistance.
- Arranged age-appropriate activities to help children develop interests and talents.
- Observed student performance and analyzed individual records to assess progress.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Maintained accurate records of student attendance and grades.
- Created colorful and attractive displays for bulletin boards and hallways.
- Participated in professional development workshops related to teaching strategies.
- Provided one-on-one help to struggling students during study hall sessions.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Attended faculty meetings as requested by the lead teacher.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Protected confidential information related to staff and families.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Assisted in developing IEPs for special education students as needed.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Senior Deli and Costumer Service Associate
Publix
Navarre, Florida
03.2022 - 09.2023
- Assisted customers by answering inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to ensure efficient service during peak hours.
- Provided product knowledge to customers, enhancing their shopping experience.
- Addressed customer complaints with empathy and professionalism to ensure satisfaction.
- Trained new associates on customer service protocols and store procedures.
- Monitored inventory levels and restocked shelves as needed for optimal availability.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Developed relationships with key clients through regular contact and follow-up communication.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Certified - Paralegal Studies
University of Central Florida
Orlando, FL07-2025
Course in English Studies - English Language
Coastal Alabama Community College
Bay Minette, AL01-2017
Bachelor of Science - Tourism Management
Pontifícia Universidade Católica De Goiás
Goiânia, Goiás, Brazil06-2006
Skills
- Legal research
- Client communication
- Document management
- Case analysis
- Project coordination
- Administrative support
- Team collaboration
- Legal terminology proficiency
- Follow-up skills
- Intake process management
- Confidentiality compliance
- Client confidentiality
- Legal writing
- Contract review
- Classroom management
- Conflict resolution
- Court filing
- File and records management
Languages
English
Full Professional
Spanish
Limited
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Legal Intake Specialist
Browning Law Firm
05.2025 - Current
Assistant Teacher
CDI - Head Start
08.2023 - 04.2025
Senior Deli and Costumer Service Associate
Publix
03.2022 - 09.2023
Certified - Paralegal Studies
University of Central Florida
Course in English Studies - English Language
Coastal Alabama Community College
Bachelor of Science - Tourism Management
Pontifícia Universidade Católica De Goiás