Daniela Suarez

Accurately obtain and update registration information avoiding the creation of duplicate/overlay medical records by interviewing patients in person.

Acknowledges, greets and assists patients and/or visitors. Interacts in a courteous and helpful manner with patients, families, and guests to convey a positive first impression.

Handle a patient volume of 100+ patients. Answer inbound phone calls and assist patients with scheduling,rescheduling, or cancelling appointments. Accept payments using credit card system and handle cash payments

De- escalated customer concerns over the phone and provided effective solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. Manage 100+ inbound calls per day and directed to the correct department or individual

Documented conversations with customers to track requests, problems and solutions. Informed customers about billing procedures, processed payments, and provided detailed information about products and services offered.

• Helped customers complete purchases and locate items
• Performed cash, card, and check transactions to complete customer purchases.
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.