Daniela Tai

•Building Relationships: Developing and maintaining strong relationships with pro customers to drive repeat business.

• Consistently a top performer in securing Lowe’s credit card sign-ups, helping customers access financing options while driving store revenue.

• Develop and maintain strong relationships with pro customers, ensuring repeat business and customer loyalty.

• Assist contractors and businesses with bulk orders, special orders, and product recommendations to meet project needs.

• Prepare quotes, bids, and financing solutions tailored to Pro customers.

• Coordinate deliveries and manage accounts to ensure smooth transactions and job site efficiency.

• Collaborate with vendors and store teams to offer competitive pricing and product availability.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Serve as the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional environment
• Create and maintain proposal books, including managing addendums for increases and decreases
• Prepare and process various proposals, utilizing DocuSign for efficient document management
• Handle communication via phone calls and certified letters, addressing service challenges and inquiries
• Assist with franchisee disclosure documents and badge issuance for new employees
• Excel basics
• Operate word envelope machines for efficient document handling
• Perform a variety of customer service duties, ensuring high levels of satisfaction

• Appointment Scheduling: Manage service appointments and communicate with customers about their vehicle's needs
• Service Recommendations: Discuss maintenance and repair recommendations based on vehicle inspections
• Insurance Verification: Verify customer insurance information to ensure coverage for services rendered
• Follow-Up: Contact customers post-service to ensure satisfaction and address any concerns
• Customer Interaction: Greet customers upon arrival and assist with inquiries about services and repairs
• Record Keeping: Maintain accurate records of service orders, customer interactions, and vehicle history
• Parts Ordering: Coordinate with parts department to order necessary components for vehicle repairs

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Communicated with maintenance team on damages to repair.
• Responded promptly to maintenance requests from guests or staff members.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
• Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
• Coached staff on strategies to enhance performance and improve customer relations.
• Conducted regular inspections of all areas to ensure that standards are met and maintained.
• Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.