Daniela Torres
Port Saint Lucie,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
Kanner & Pintaluga, P.A
02.2020 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist
Hair Cuttery Salon
12.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped office staff prepare reports and presentations for internal or client-related use.
Customer Service
Regal Shadowood
08.2017 - 09.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Education
Certification - Cosmetology
Boca Beauty Academy
10.2019
High School Diploma -
Olympic Heights High School
05.2018
Skills
- Multi-Line Telephone Systems
- Business Administration
- Meeting Preparation
- Database Administration
- Document Control
- Schedule Management
- Bank Deposits
- Organization and Efficiency
- Billing and Payment Processing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
Kanner & Pintaluga, P.A
02.2020 - Current
Receptionist
Hair Cuttery Salon
12.2018 - 02.2020
Customer Service
Regal Shadowood
08.2017 - 09.2018
Certification - Cosmetology
Boca Beauty Academy
High School Diploma -
Olympic Heights High School
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