Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
Kanner & Pintaluga, P.A
02.2020 - Current
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients, and updated client records.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist
Hair Cuttery Salon
12.2018 - 02.2020
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Operated multi-line telephone system to answer and direct high volume of calls.
Restocked supplies and submitted purchase orders to maintain stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Helped office staff prepare reports and presentations for internal or client-related use.
Customer Service
Regal Shadowood
08.2017 - 09.2018
Met customer call guidelines for service levels, handle time and productivity.
Trained new personnel regarding company operations, policies and services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Maintained up-to-date knowledge of product and service changes.
Litigation Trial Support Specialist at The Law offices of Kanner & Pintaluga P.ALitigation Trial Support Specialist at The Law offices of Kanner & Pintaluga P.A