Daniela Torres

Worked store location 121 for forst half of this position, transferred to 114 for the rest and current time in my position.

Training and developing the team. As an assistant manager i balance alot of different tasks within the store. Closely working with the team, cashing out, customer service, cleanliness of the store aswell as at times stay on alert for posible non customers.

Always working hand in hand with current AP’s to ensure correct practices, staying active on the BOLO chat on teams. Always staying vigilant and distinguishing between shoppers and shoplifters.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Worked at location 121

-managed throughout the year including all holidays and was able to push through on holidays we hit 100k in a day a few times.

-worked closely with CO’s to coach on store practices. Encouraged and followed every policy throughout my supervisor position.

Worked store 121 at the time of this position

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Worked register and balanced around shipment, keeping the store clean and customer service.