Daniela Trujillo
South San Francisco,CA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at La Fondita Tapatia Llc. Skilled in cash handling and customer service, demonstrating reliability, problem-solving, and a strong work ethic. Achieved significant improvements in transaction accuracy and reduced waiting times, contributing to positive customer feedback and loyalty.
Overview
9
9
years of professional experience
Work History
Cashier
La Fondita Tapatia Llc
03.2018 - 05.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Order Processor
4into1
05.2016 - 03.2018
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Communicated with customers to address order inquiries, changes and cancellations.
- Developed and implemented strategies to increase efficiency in order processing.
- Recommended merchandise and services that would meet customer needs.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Picker & Packer
Saint Vincent De Paul
08.2015 - 01.2016
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CA05.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Issue Resolution
- POS system operations
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Work Task Prioritization
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Cashier
La Fondita Tapatia Llc
03.2018 - 05.2024
Order Processor
4into1
05.2016 - 03.2018
Picker & Packer
Saint Vincent De Paul
08.2015 - 01.2016
High School Diploma -
South San Francisco High School
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