Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Daniela Valdes Rebollar

Houston

Summary

Dynamic and results-driven professional with extensive experience at HEB Grocery Store, excelling in conflict resolution and sales analysis. Proven track record in training teams and enhancing customer satisfaction through effective communication. Adept at inventory management, consistently achieving departmental goals while fostering a positive work environment.

Overview

5
5
years of professional experience

Work History

Deli Team Lead

HEB Grocery Store
Richmond
04.2024 - Current
  • Resolved conflicts between customers or coworkers in a professional manner.
  • Maintained accurate records of sales transactions, product usage, pricing and employee timecards.
  • Performed various administrative tasks such as filing documents or entering data into spreadsheets.
  • Participated in monthly meetings with store management teams.
  • Assisted in the training and development of new deli team members.
  • Assisted in the implementation of promotions or special events related to the deli department.
  • Completed necessary paperwork such as accident reports, disciplinary forms and customer feedback surveys.
  • Created weekly schedules for deli team members based on volume forecasts and staffing needs.
  • Analyzed sales data to identify areas of improvement within the deli department.
  • Developed goals for deli team members in order to meet department objectives.

Cashier Supervisor

AVC
Miami
12.2023 - 03.2025
  • Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
  • Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.

Deli Customer Service Representative

HEB Grocery Store
Richmond
02.2020 - 10.2023
  • Greeted customers in a friendly and professional manner.
  • Upheld knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Maintained accurate records of all transactions for inventory control purposes.
  • Resolved customer complaints in a timely manner while maintaining composure under pressure.
  • Provided customer service to guests by taking orders, handling payments, and answering questions about menu items.

Education

High School Diploma -

Langham Creek Highschool
Houston
06-2020

Associate of Science -

Houston Community College
Houston, TX

Associate of Science - Nursing

Cmvc
Miami, FL

Skills

  • Conflict resolution
  • Sales analysis
  • Inventory management
  • Employee training
  • Data entry
  • Customer service
  • Communication skills
  • Flexible schedule

Affiliations

  • book reading
  • dance on free time

Accomplishments

  • algebra gold medal in highschool

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Deli Team Lead

HEB Grocery Store
04.2024 - Current

Cashier Supervisor

AVC
12.2023 - 03.2025

Deli Customer Service Representative

HEB Grocery Store
02.2020 - 10.2023

High School Diploma -

Langham Creek Highschool

Associate of Science -

Houston Community College

Associate of Science - Nursing

Cmvc

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