Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Valdivias

San Jose,CA

Summary

Experienced in customer service and trained in team management. Friendly and reliable individual with a detail-focused and hands-on approach. Eager to take initiative and provide excellent work. Bring amazing energy to meet task-based needs. Reliable, quick-paced, and team-oriented nature allows for efficient streamlining of background operations. Focused comprehension enables accomplishment of projects and effective multitasking to meet concurrent deadlines and expectations. Dedicated professional with established interpersonal skills, always eager to support team members. Resourceful interpersonal communication skills lend well to streamlining behind-the-scenes operations.

Overview

7
7
years of professional experience

Work History

Cashier

REAL PRODUCE
05.2020 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Provided comprehensive training to new employees on company policies, systems, and quoting procedures.
  • Assisted management in making data-driven decisions based on historical quote data analysis.
  • Enhanced customer satisfaction by ensuring a high level of service and addressing concerns promptly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Waitress

OLIVE GARDEN
02.2018 - 11.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Increased sales significantly by upselling higher-end products to customers.

Hostess

Olive Garden Restaurant
07.2017 - 11.2017
  • DENY'S , SAN JOSE
  • Greeted and welcomed all customers immediately upon arrival and verified numbers in their party
  • Assisted with payment and making correct changes
  • Assisted with beverages
  • Cleaning, completing side work, and organized supplies as needed
  • Seated customers at tables/booths appropriate for their needs
  • Made sure I Kept the hostess area stocked and clean
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.

Education

Associate Of Arts - Social And Behavior Sciences

San José City College
SAN JOSE, CA
05.2023

High School Diploma -

GUNDERSON HIGH SCHOOL
SAN JOSE
05.2018

Skills

  • Bilingual in Spanish and English
  • Excellent Phone Demeanor
  • Typing Skill
  • Strong Problem-Solving Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • People Skills
  • Organizational Skills
  • Computer Skills
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Customer Support
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem Solving Skills
  • Sales and Upselling

Timeline

Cashier

REAL PRODUCE
05.2020 - Current

Waitress

OLIVE GARDEN
02.2018 - 11.2020

Hostess

Olive Garden Restaurant
07.2017 - 11.2017

Associate Of Arts - Social And Behavior Sciences

San José City College

High School Diploma -

GUNDERSON HIGH SCHOOL

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Daniela Valdivias