Daniela Valenzuela
Aurora,CO
Summary
An exceptional leader who is dedicated to and talented in retail sales, loss prevention, and business development. Possess' great customer relation skills to effectively achieve a superior customer experience. Capable of managing multiple tasks, developing teams, and contributing to company growth.
Overview
15
15
years of professional experience
Work History
Dog Walker/Pet Sitter
Independent
Aurora, CO
05.2020 - Current
- Managed scheduling and client communication ensuring all pets received personalized care
- Developed strong costumer relationships, leading to consistent repeat business and referrals.
- Handled emergency situations calmly and efficiently while ensuring the safety of pet.
- Generated a threefold growth in clientele through organic referrals in just one year.
Yoga Instructor
Independent
Aurora, CO
03.2018 - Current
- Designed personalized yoga programs for clients, targeting individual health goals and needs while providing education on anatomy, physiology, philosophy, and lifestyle.
- Cultivated relationships with local businesses and organizations to increase visibility and enrollment in classes.
- Managed and organized student contact information, health records, and attendance forms with utmost confidentiality.
- Cultivated and maintained strong member relationships through personalized service, individual lessons, and open communication channels.
Personal Assistant
Private Catering Company Owner
Aurora, CO
12.2021 - 09.2023
- Maintained confidential files related to personnel records or other sensitive information.
- Performed business and personal calendar management and scheduling of appointments.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Assisted with special projects as needed
- Oversaw various responsibilities for both household and business operations such as coordinating with service providers, managing inventory and ordering supplies, maintaining schedules for upkeep tasks while also executing day-to-day errands.
Receptionist/ Key Holder
La Tierra Salon and Day Spa
Highlands Ranch, CO
01.2017 - 05.2020
- Enhanced new hire training and development
- Manage operations and product knowledge trainings
- Completed training at Salon Bizz
- Managed daily responsibilities of opening and closing procedures at salon, spa, and front desk
- Consistently achieved highest sales throughout tenure
- Ensured seamless customer experience by efficiently managing bookings and transactions for salon and spa.
Store Manager
GNC
Highlands Ranch, CO
01.2016 - 01.2017
- Managed all operations, staffing, loss prevention, and sales/profit goals in a single assigned store
- Strong interpersonal and ethical behavior to manage the company's assets and employees
- Accurately processed and organized incoming merchandise
- Launched new membership program and achieved the highest membership sales in the district one month after launch.
Supervisor
Aveda
Denver, CO
01.2014 - 01.2016
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflow.
- Oversaw all aspects of store operations, including opening and closing procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Promoted to superior role within 3 months of start date.
- Provided support for new hire training at multiple store locations.
Assistant Store Manager
Lucky Brand Jeans
Chicago, IL
12.2009 - 12.2013
- Promoted to Assistant Store Manager of Michigan Avenue (#1 ranked store in district) within one year of start date
- Led a top-performing team in Chicago's #1 ranked store.
- Took an active role in the relocation of two stores at Oakbrook Center
- Drove performance at B store to secure a coveted spot among the top 50 stores within the company's Alfa rankings.
- Experienced 4 VP visits within a 7-month period.
Skills
- Action Oriented
- Communication
- Sales coaching
- Multitasking
- Inventory control
- Integrity and Trust
- Customer service
- Punctual and Reliable
Languages
- English - fluent
- Spanish - fluent
References
References available upon request.
Timeline
Personal Assistant
Private Catering Company Owner
12.2021 - 09.2023
Dog Walker/Pet Sitter
Independent
05.2020 - Current
Yoga Instructor
Independent
03.2018 - Current
Receptionist/ Key Holder
La Tierra Salon and Day Spa
01.2017 - 05.2020
Store Manager
GNC
01.2016 - 01.2017
Supervisor
Aveda
01.2014 - 01.2016
Assistant Store Manager
Lucky Brand Jeans
12.2009 - 12.2013
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