Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Daniela Vega

Daniela Vega

San Antonio,TX

Summary

Driven professional with proven expertise in customer service and strong multitasking, honed at Las Palapas and La Tapatia Mexican Restaurant. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional team collaboration and hospitality service expertise. Achieved significant improvements in service delivery by leveraging sales techniques and complaint resolution skills. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Las Palapas
03.2022 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Manager's Assistant

La Tapatia Mexican Restaurant
11.2019 - 01.2022
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

North East Adult Education Center
San Antonio, TX
12.2023

Skills

Customer Service

Strong multitasking

Greeting guests

Team Collaboration

Cleanliness

Payment Processing

Order Taking

Safe Food Handling

Cash Handling

Hospitality service expertise

Menu Recommendations

Memory retention

Food Running

Complaint resolution

Food safety understanding

Upselling techniques

Sales Techniques

Certification

•GED High School Diploma.

12/23

•Texas Driver's License


Languages

English
Elementary
Italian
Elementary
Spanish
Full Professional

Timeline

Waitress

Las Palapas
03.2022 - 08.2024

Manager's Assistant

La Tapatia Mexican Restaurant
11.2019 - 01.2022

High School Diploma -

North East Adult Education Center

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Daniela Vega