Daniela Venegas
Summary
Honest Membership Associate with exceptional upselling abilities. Negotiable and persuasive with the capability to maintain knowledge of all services available. Adept at lead generation. Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Membership Associate
Costco
07.2020 - Current
- Cross-sold products to customers to meet customer needs.
- Maintained thorough knowledge of all competitor products and services.
- Processed and audited transactions, purchases and payments.
- Maintained membership database, ensuring that all information was current and accurate.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Office Coordinator
Carmel Valley Ranch Club
02.2019 - 05.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Sales Manager
Gymboree
04.2017 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Managed team of [Number] regional sales representatives and consistently achieved high sales targets.
Education
Office Administrator Trade -
Office Administration
Job Corps 05.2016
High School Diploma -
Grizzly Challenge Charter High School
San Luis Obispo, CA10.2014
Skills
- Tour Leadership
- Phone Systems
- Active Member Engagement
- Investigate Claims
- Excellent Verbal Communication Skills
- Multi-Line Telephone Operation
- Technical Support
- Upselling
- more
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Membership Associate
Costco
07.2020 - Current
Office Coordinator
Carmel Valley Ranch Club
02.2019 - 05.2020
Sales Manager
Gymboree
04.2017 - 12.2019
Office Administrator Trade -
Office Administration
High School Diploma -
Grizzly Challenge Charter High School
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