Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Vigueria

Lewisville

Summary

Motivated and dedicated customer service professional with five years of experience. Skilled in problem-solving, conflict resolution, and maintaining positive client relationships. Strong communicator with a focus on building client trust and delivering efficient, friendly service.

Overview

10
10
years of professional experience

Work History

Driver, Warehouse Orders

Amazon
Lewisville
11.2022 - Current
  • Loaded and unloaded packages following safety and operational guidelines.
  • Assisted in maintaining accurate inventory records during deliveries.
  • Communicated with warehouse staff to streamline order processing.
  • Conducted vehicle inspections to ensure compliance with safety standards.
  • Collaborated with team members to optimize delivery routes effectively.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Navigated routes with relevant map programs and GPS systems.

Licensed Life Insurance Agent

American Income Life Insurance Company
Dallas
07.2022 - 10.2023
  • Consulted clients to determine life insurance needs and preferences.
  • Developed personalized insurance plans to address client requirements.
  • Educated clients on policy options and benefits available through American Income Life.
  • Managed documentation and application processes for new policies efficiently.
  • Assisted clients with policy changes or questions regarding their existing life insurance policies.
  • Performed administrative tasks such as filing paperwork into client files according to established procedures.
  • Monitored changes in regulations affecting life insurance products.
  • Reviewed contracts with clients to ensure compliance with state laws governing the sale of life insurance policies.
  • Prepared reports on sales activities including number of prospects contacted, policies sold.
  • Established relationships with new clients by conducting in-person meetings and phone calls.
  • Maintained accurate records of all transactions including quotes, applications, payments, cancellations.

Warehouse Picker

Partsmaster -PMStore
Dallas
02.2019 - 12.2021
  • Picked and packed orders accurately for timely shipment to customers.
  • Operated warehouse equipment safely and efficiently during daily tasks.
  • Organized inventory to ensure easy access and proper stock rotation.
  • Collaborated with team members to maintain clean and safe work environment.
  • Inspected incoming shipments for quality and accuracy before stocking shelves.
  • Assisted in training new staff on picking procedures and safety protocols.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Loaded and unloaded goods from trucks using forklifts and pallet jacks.

Cashier

Western Union
Dallas
05.2015 - 02.2019
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers in sending and receiving money transfers efficiently.
  • Maintained cash register and ensured balanced cash drawers.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Followed security protocols to safeguard cash and sensitive customer information.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.

Education

GED -

Eastfield College
Mesquite, TX
06-2017

Associate of Science -

Brookhaven College
Dallas, TX

Skills

  • Inventory management
  • Safety compliance
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Verbal and written communication
  • Bilingual communication
  • CRM software usage
  • Telephone etiquette
  • Payment collection
  • Multitasking and organization
  • Money handling
  • Customer support

Languages

Spanish
Native/ Bilingual

Timeline

Driver, Warehouse Orders

Amazon
11.2022 - Current

Licensed Life Insurance Agent

American Income Life Insurance Company
07.2022 - 10.2023

Warehouse Picker

Partsmaster -PMStore
02.2019 - 12.2021

Cashier

Western Union
05.2015 - 02.2019

GED -

Eastfield College

Associate of Science -

Brookhaven College

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