Daniela Zambrano
Brownsville,Texas
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 8 years of client experience.
Overview
8
8
years of professional experience
Work History
T-mobile Virtual Sales Representative
Qualfon
12.2023 - 12.2024
- Set up new clients T-mobile accounts as well as adding additional services to excising accounts.
- Upsell services to clients such as adding watches, tablets, additional services as well as adding insurance on an upgrade order.
- Was promoted to work exclusively with Costco clients based on stat performance.
- Positioned sales pitches with value based on the conversation to get client to see the benefit of taking said item.
- Asked questions to find pain point and build connection with clients to make closing sales more affective.
- Followed up with clients to set up new devices, assisted by helping them submit any reimbursement offers and answer any additional questions they may have.
Sales Associate
Retail Store
01.2021 - 01.2022
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Claims Representative
Advanced Call Center Technologies
11.2020 - 10.2021
- Interviewed policyholders to verify information and obtain additional details
- Examined reports, accounts and evidence to determine integrity and accuracy of information
- Worked prodictively in fast-moving work enviornment to proccess large volumes of claims
- Followed up with clients on unresolved issues.
Luxury Sales Associate
Dillard's
01.2018 - 08.2019
- Built relationships with clients and community to promote long term business growth
- Gained client trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Worked with sales team to collaborativley reach targets, consistently meeting or exceeding personal quotas
- Trained new employees on client services, money handling and orgonizing stratagies.
Customer Support Engineer
Teleperformance
02.2017 - 01.2018
- Explained complex technology-related issues in unterstandable terms to clients
- Broke down and evaluated user problems, using test scripts, personal experience and probing questions
- Trained clients to use and maintain equipment to reduce service issues
- Took ownership of issues and set up porper and reolistic expectations to deliver prompt solutions.
Education
High School Diploma -
South Texas Leadership Center
06.2015
Skills
- Active listening
- Cross-selling Strategies
- Upselling Techniques
- Sales Strategy Development
- Policy knowledge
- Persuasive Speaking
- Product Knowledge
- Excellent Communication
- Customer Relationship Building
- Professional Demeanor
- Negotiation Tactics
- New Hire Training
Personal Information
Title: Call Center Representative
Timeline
T-mobile Virtual Sales Representative
Qualfon
12.2023 - 12.2024
Sales Associate
Retail Store
01.2021 - 01.2022
Claims Representative
Advanced Call Center Technologies
11.2020 - 10.2021
Luxury Sales Associate
Dillard's
01.2018 - 08.2019
Customer Support Engineer
Teleperformance
02.2017 - 01.2018
High School Diploma -
South Texas Leadership Center