Daniela Zepeda
Customer Service Representative
Lawrenceville,Georgia
Summary
Dynamic and results-oriented professional with a proven track record at Thread Up, adept at improving operational efficiency and enhancing customer satisfaction. Skilled in inventory management and problem-solving, with a strong foundation in interpersonal communication and teamwork. Demonstrates exceptional multitasking abilities and a commitment to excellence in customer service.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
Thread Up
Suwanee, GA
08.2023 - Current
- Conduct timely and accurate inventory counts to maintain current supply records, and facilitate smooth ordering.
- Receive and process incoming orders, ensuring accuracy of information.
- Ensure compliance with company policies regarding proper storage of materials.
- Assist in developing strategies for improving efficiency of daily operations.
- Identify defective, incorrect, or missing merchandise and promptly report to supervisor.
Server
J Christopher's
Flowery Branch, GA
03.2022 - 08.2023
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Checked in with guests throughout the meal service, replenishing drinks, and catering to additional requests.
- Prioritized multiple tasks in a dynamic environment by maintaining calmness and composure.
Server
Pepe's Mexican Bar & Grill Restaurant
Lawrenceville, GA
02.2021 - 03.2022
- Recorded transactions at the point-of-sale system to deliver prompt service.
- Memorized menu to help diners make informed meal choices.
- Securely processed credit card or cash payments.
- Used good communication skills to improve guest satisfaction.
Retail Sales Associate
Old Navy
Buford, GA
07.2020 - 02.2021
- Greeted customers and engaged in conversations to assess customer needs.
- Delivered exceptional customer service to guests by explaining products.
- Collaborated with staff to ensure the restocking and replenishment of merchandise.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
High School Diploma -
Dacula High School
Dacula, GA05-2022
Skills
- Centered on customer satisfaction
- Interpersonal skills, teamwork, friendly attitude
- Ability to multitask and prioritize
- Organization and problem solving skills
Timeline
Warehouse Assistant
Thread Up
08.2023 - Current
Server
J Christopher's
03.2022 - 08.2023
Server
Pepe's Mexican Bar & Grill Restaurant
02.2021 - 03.2022
Retail Sales Associate
Old Navy
07.2020 - 02.2021
High School Diploma -
Dacula High School