Daniela Pinho
Port St. Lucie ,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hostess / Server
Hooters
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
Cleaning Crew Leader
Enterprise Cleaning Services
02.2020 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Trained and mentored all new personnel to maximize quality of service and performance
Crew Member
Blaze Pizza
10.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared salads, soups and sandwiches for customers.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
- Addressed guest needs, questions, or concerns to create optimum experience onboard
Retail Sales Associate and Customer Service
Boynton Billiards
07.2019 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
Education
EMT - EMT
Treasure Coast Medical Institute
Ft. Pierce, FL2024
Associate of Science - Criminal Justice
Indian River State College
Ft. Pierce, FL2024
High School Diploma -
ST Lucie West Centennial High School
Port Saint Lucie, FL05.2023
Skills
- Dining area maintenance
- High-volume dining
- To-go order preparation
- Guest seating arrangements
- Hospitality service expertise
- Menu presentation
- Performance improvement
- Interactive communication skills
Timeline
Hostess / Server
Hooters
05.2023 - Current
Crew Member
Blaze Pizza
10.2021 - 04.2022
Cleaning Crew Leader
Enterprise Cleaning Services
02.2020 - Current
Retail Sales Associate and Customer Service
Boynton Billiards
07.2019 - 12.2021
EMT - EMT
Treasure Coast Medical Institute
Associate of Science - Criminal Justice
Indian River State College
High School Diploma -
ST Lucie West Centennial High School