Daniela A Quintero V
Charlotte,NC
Summary
Bilingual, skilled, and Multitasking woman. Extensive experience with customer service and warehouse. Competent in Administration, and business Areas with speaking skills to resolve problems in a courteous and efficient manner, adapting to any situation, looking for a company that can provide professional growth. Responsible and team player.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated Customer Service Representative with extensive experience in customer service . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Secretary
CMS School Nutrition Services
Charlotte, NC
09.2024 - Current
- Coordinated schedules across multiple calendars utilizing specialized software.
- Organized materials for circulation among designated recipients.
- Created an efficient document monitoring system enabling swift retrieval of essential paperwork.
- Organized and delivered mail to relevant teams and departments within the organization.
- Verified invoices for correctness before payment submission.
- Handled visitor greetings with professionalism, directing them to appropriate staff.
- Oversaw executive calendars with responsibilities involving meeting setups, travel planning, and call arrangements.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Maintained organized filing system of paper and electronic documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Created and updated spreadsheets to track and report data.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Organized and maintained filing systems for important documents.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Reviewed and translated documents, forms and technical materials in both English and Spanish.
- Interpreted conference calls and other workplace communications in real-time.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpreted phone conversations between people who spoke different languages fluently.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
Senior Assistant Manager
Versona
Charlotte, NC
11.2023 - 05.2024
- Provided leadership and direction to staff, setting clear expectations and monitoring performance.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Developed effective strategies for increasing sales and profitability through product promotion initiatives.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Coached team members on best practices for providing exceptional customer service.
- Advised management on potential risks associated with certain business decisions.
- Established systems for tracking inventory levels and ordering supplies as needed.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Served as a liaison between customers and corporate headquarters regarding issues or concerns.
- Evaluated existing products, services offerings to determine if they met customer needs, expectations.
- Organized promotional events designed to generate interest in new products or services offered by the company.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Production Supervisor
Spencer’s and Spirit
CLT, NC
07.2023 - 11.2023
- Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods
- Measure and report the effectiveness of warehousing activities and employee’s performance
- Organize and maintain inventory and storage area
- Ensure shipments’ and inventory transactions’ accuracy
- Communicate job expectations and coach employees
- Determine staffing levels and assign workload
- Maintain items record, document necessary information, and utilize reports to project warehouse status
- Confer and coordinate activities with other departments.
Warehouse Team Leader
Vocational Media Group LLC
CLT, NC
01.2022 - 05.2023
- Inventory management
- Ordering stock levels
- Monitoring their team’s performance
- Reducing lost stock
- Improving overall efficiency
- Scheduling routine tasks
- Ensuring that all aspects of warehouse operations function smoothly
- Coordinating with other departments to ensure they deliver their goods on time
- Maintaining a safe working environment for everyone in the warehouse and the surroundings
- Undertaking the dispatch of stock to meet with internal and external requirements
- Assisting in inventory control as and when required.
Recruiter
Legacy Staffing LLC
CLT, NC
01.2019 - 12.2019
- Manage the full recruiting lifecycle across a variety of open roles, retain quality candidates
- Foster high-touch relationships using a database of qualified candidates to choose from when positions become open
- Partner with recruiting team and senior managers to design, refine, and implement innovative recruitment strategies
- Remain active with job boards, social networks, and platforms for finding quality candidates, and create and post job descriptions and announcements.
Store Manager
Rio Station Juice Bar
Sunrise, FL
02.2016 - 12.2017
- Preparing and presenting juices
- Breakfast, lunch, and dinners
- Recruiting, interviewing, hiring staff at the store
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Training new employees and providing ongoing education for employees
- Setting criteria for staff, such as sales performance and customer approval or complaints
- Managing the store, both retail and company, inventory, including loss prevention through theft and breakage.
Education
Attorney -
Arturo Michelena University
Val, Vzla01.2013
High School Diploma -
Coronel Adolfo Valbuena Bravo
Val, Vzla01.2008
Skills
- Money Handling
- Microsoft Office Expertise
- Client Engagement
- Employee Scheduling
- Task Delegation
- Sales Monitoring
- Store Cleaning
- Operations Management
- Customer Relationship Management
- Customer Support
- Service Recommendations
- Spanish Translation
- Caller Assistance
- Document Translation
- Strong interpersonal skills
- Empathy and patience
- Database research
- Interpretation support
- Simultaneous interpretation
- Customer service
- Fluent bilingualism
- Payment collection
- Data entry
- Verbal and written communication
- Call center experience
- Conflict resolution
- Customer support
- Bilingual communication
- Document translation
Professional References
- Diana Kindley, CMS School Nutrition Service, Supervisor (980)344-0224
- Marcos Moonie, Vocational Media Manager Warehouse, Vocational Media, (704) 923-5788
- Jonathan Payne, Vocational Media Owner, Vocational Media, (443) 690-4487
Other Experiences
- Arepoint LLC- Owner
- Interpreter-CEM Communications
- Fireproofing Technician-Division 7/Platinum Coating
Certification
- Microsoft office Basic Knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Secretary
CMS School Nutrition Services
09.2024 - Current
Senior Assistant Manager
Versona
11.2023 - 05.2024
Production Supervisor
Spencer’s and Spirit
07.2023 - 11.2023
Warehouse Team Leader
Vocational Media Group LLC
01.2022 - 05.2023
Recruiter
Legacy Staffing LLC
01.2019 - 12.2019
Store Manager
Rio Station Juice Bar
02.2016 - 12.2017
Attorney -
Arturo Michelena University
High School Diploma -
Coronel Adolfo Valbuena Bravo
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