Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Bilingual Administrative Assistant & Supervisor
Docgo
01.2023 - Current
As Bilingual Assistant & Supervisor at Docgo I perform and provide excellent care for migrant populations as part of a team including health providers Distribute personal hygiene, meals and other necessary items to patients and clients
Assist with scheduling travel and relocation arrangements for clients and patients
Registration staff are the frontline and first encounter for patients entering the vaccination site Welcome/greet staff members as they come in for a vaccine, swab testing and/or health assessments.Creating an even interval of appointments and working with the supervisor of the site
Lastly, Respects and maintains the confidentiality of information relative to customers.
Retail Ambassador
Allbirds
01.2021 - 01.2023
As a Retail ambassador, we deliver an exceptional customer experience through quality, personalized engagement
We contribute to Allbirds's culture by being team-oriented, accountable, and focused on continuous learning
We either help out on the floor or behind the register when customers came in
We also support the corporation by creating and uploading content that encourages the public to engage with their products and services.
Runner
Shady Lady
01.2019 - 01.2020
As a runner, assisted servers and bartenders improve the dining experience for customers by taking out food/drink orders and bringing them to their table
Maintaining a clean environment
Assisted guests with orders, any feedback and preparing table-set ups
Taking phone calls and making reservations for the restaurant
Completing Administrative tasks, Carrying Equipment and Barista making coffee, espressos and hot chocolate.
Cashier
Jetro
01.2018 - 01.2019
As a cashier in Jetro, operated the cash register by ringing up people, scanning items with a handheld scanner
Counted customers' items; transfer the items to the customer cart and proceed to check out the individual items
If a customer didn't want an item and there were any complaints, I would have taken action to fix the problem by myself or either call up my supervisor to take care of the customer situation
When closing., my position was to clean up only the section where the cashier registers were.
Education
Associates of Science - Criminal Justice
Queensborough Community College
Bachelors of Science - Criminal Justice
John Jay college of Criminal Justice
Skills
Bilingual: Fluent in both English/ Spanish, Written and Verbal
Microsoft Office (Word, PowerPoint, Excel, Adobe)
Good at verbally communicating with people in bad/good situations