Daniela J. Gomez
Brooklyn,NY
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Front Desk/Sales Associate
Andromeda Studio 33
11.2022 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Checked in clients to/scheduled their appointments by deposit transaction and validating their proper forms of Government issued I.D.
Salon Receptionist
Rogue House
08.2023 - 10.2023
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from clients.
- Communicated with salon team members if clients canceled or changed appointment times.
Front Desk Receptionist
Path Salon
01.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Tracked important information in Google Sheets and ran reports or generated graphs using data.
- Created content for social media and for stylist's personal social media
Barista/Shift Leader
Sa-Tèn Coffee & Eats
03.2018 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Dialed espresso machines according to the bean on rotation and the humidity.
- Brewed cold-brew/teas, cut pastries, created artisinal syrups/toppings
- Used POS system to accurately enter orders and process payments.
- Drew custom chalkboard art that portrayed current specials
- Created F.O.H. Barista schedule
- Ordered weekly inventory
Sales Associate
Robo Gato
05.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Ordered figures/mangas from Japanese vendors
- Kept up to date with knowledge of various Mangas/Animes to be well-informed with customers.
Marketing Intern/Promoter
Splendid Sun Productions
05.2014 - 11.2016
- Assisted in creating written, video and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Managed campaigns for various events that consistently exceeded sales goals.
Clothing Sales Associate
THRFTSTORE
06.2014 - 02.2015
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Authenticated Vintage pieces.
- Provided customers with custom-styled wardrobe options that complement their personal style/body fit while also achieving their fashion goals.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Developed loyal customer base by providing excellent customer service.
- Gained extensive knowledge of the latest fashion trends and styles to provide customers with up-to-date advice.
- Processed incoming stock and documented product information to manage inventory levels.
- Stocked merchandise, clearly labeled items, and arranged according to size, color, decade and luxury couture.
Education
B.A. - Marketing
Texas State University
San Marcos, TX12.2019
Associate Degree in General Business - Business
El Paso Community College
El Paso, TX05.2015
Skills
- Referral Management
- Presentation Development
- Service Promotion
- Guest Relations
- Inventory Management
- Payment Processing
- Customer Assistance
- Store Organization
- Inventory and Stocking
Languages
Spanish
Professional Working
Timeline
Salon Receptionist
Rogue House
08.2023 - 10.2023
Front Desk/Sales Associate
Andromeda Studio 33
11.2022 - Current
Front Desk Receptionist
Path Salon
01.2021 - 08.2022
Barista/Shift Leader
Sa-Tèn Coffee & Eats
03.2018 - 01.2021
Sales Associate
Robo Gato
05.2017 - 02.2018
Clothing Sales Associate
THRFTSTORE
06.2014 - 02.2015
Marketing Intern/Promoter
Splendid Sun Productions
05.2014 - 11.2016
B.A. - Marketing
Texas State University
Associate Degree in General Business - Business
El Paso Community College
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