Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Joy Scrima

St. Louis,MO

Summary

Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.

Overview

4
4
years of professional experience

Work History

Retail Store Manager

Hollister Co.
06.2023 - Current
  • Managed daily operations, ensuring optimal staffing and training for high performance.
  • Developed staff schedules to enhance productivity and meet customer service goals.
  • Conducted inventory management to maintain stock levels and minimize shrinkage.
  • Mentored team members on best practices, fostering a collaborative work environment.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Assistant Manager

Hollister Co.
02.2023 - 07.2023
  • Developed training materials for new hires, enhancing the onboarding process and employee productivity.
  • Drove initiatives for operational improvements, streamlining processes to enhance workflow efficiency and effectiveness.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff on best practices in customer service, contributing to improved overall satisfaction ratings.

Keyholder

Hollister Co.
09.2022 - 01.2023
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new staff, promoting effective customer service techniques.

Sales Leader

EXPRESS
10.2021 - 06.2022
  • In my role at EXPRESS, I led significant changes in marketing and team structure just before Black Friday. I focused on enhancing customer service and reversing returns, which resulted in improved sales performance during the critical holiday season. My proactive approach and leadership skills were instrumental in driving team success and aligning with company objectives.

Keyholder

Hollister Co.
04.2021 - 10.2021
  • During my time at Hollister Co., I honed my leadership skills while managing a dedicated team in Des Peres, Missouri. I focused on training and recruitment, which improved team performance and morale. Navigating the challenges of COVID-19, I implemented safety protocols that maintained operational efficiency while prioritizing employee well-being.

Sales Associate

Hollister Co.
03.2021 - 04.2021
  • In my role at Hollister Co., I developed a strong foundation in retail operations and customer service. I learned to effectively manage transactions using the cash register while ensuring that customers received top-notch service. This experience instilled in me the importance of creating a welcoming shopping environment and the impact it has on the customer.

Education

High School Diploma -

Ritenour High School
St Louis, MO
05-2019

Bachelor of Science - Nursing

Arizona College of Nursing
St. Louis, MO
04.2028

Skills

  • Customer service
  • Highly motivated
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable
  • Retail operations
  • Strong multi-tasking
  • Problem-solving
  • Coaching and mentoring
  • Visual merchandising
  • Accurate money handling
  • Store maintenance

Timeline

Retail Store Manager

Hollister Co.
06.2023 - Current

Assistant Manager

Hollister Co.
02.2023 - 07.2023

Keyholder

Hollister Co.
09.2022 - 01.2023

Sales Leader

EXPRESS
10.2021 - 06.2022

Keyholder

Hollister Co.
04.2021 - 10.2021

Sales Associate

Hollister Co.
03.2021 - 04.2021

High School Diploma -

Ritenour High School

Bachelor of Science - Nursing

Arizona College of Nursing

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Daniela Joy Scrima