Proven CX Analyst with a track record of enhancing customer experiences at Shell Energy through meticulous trend forecasting and root cause analysis. Leveraged audit support and regulatory compliance skills at Shabana Motors, driving process improvements. Known for exceptional problem-solving abilities and a commitment to achieving high customer satisfaction rates. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
As a CX Analyst at Shell, I am responsible for analyzing and improving customer interactions, ensuring a seamless and satisfying customer journey across all Shell services and products. This role involves gathering data from various sources, conducting customer research, and delivering insights to improve Shell’s customer experience initiatives. You will collaborate with cross-functional teams to drive customer-centric strategies that align with business goals.
As the Accounting Supervisor I manage and oversee the daily operations of the accounting department, ensuring accurate financial records and compliance with industry standards. This role involves supervising staff, coordinating accounting tasks, and preparing financial reports to support the company’s goals. A strong understanding of automotive accounting practices, including inventory management and cost control, is essential.
As an intern at Microsoft, I contributed to designing Touch ID for their computer systems, working on improving the user experience by enhancing biometric security features. My role also involved identifying and investigating data breaches, where I collaborated with cybersecurity teams to ensure system integrity and protect sensitive information. This hands-on experience gave me valuable insights into both software design and cybersecurity.
Diagnose and repair hardware and software issues on Apple products, including mobile devices, laptops, desktops, and accessories.
Perform troubleshooting and root cause analysis for customer-reported issues.
Provide technical support and advice to customers in person, over the phone, and online.
Conduct tests to identify system failures or software malfunctions and apply necessary repairs or upgrades.
Replace faulty parts such as screens, batteries, and hard drives, ensuring devices meet Apple’s quality standards after repair.
Ensure repairs are completed in a timely manner, adhering to service schedules and deadlines.