Daniela Mitchell Mancia

Asset Living | Residences at Woodlake
Present

• Support the daily operations of a 400-unit multifamily apartment community while working closely with the Community Manager to maintain efficient operations, provide excellent resident service, and achieve leasing goals.

• Serve as the primary point of contact for prospective residents and manage all leasing inquiries from initial contact through move-in.

• Conduct apartment tours and community open houses while showcasing floor plans, amenities, pricing, and community features.

• Build relationships with prospective residents and guide them through the leasing process from inquiry to signed lease.

• Prepare lease agreements, renewals, resident files, move-in documentation, and leasing paperwork.

• Process HACLA and Section 8 voucher packets while ensuring compliance with affordable housing requirements.

• Prepare and issue 3-Day Notices and other resident notices.

• Assist with rent collections, delinquency follow-up, payment arrangements, and resident account management.

• Create, assign, monitor, and follow up on work orders to ensure timely completion and resident satisfaction.

• Coordinate with maintenance staff and outside vendors to schedule repairs, inspections, and community services.

• Communicate with vendors regarding scheduling, property access, and completion of work.

• Respond to resident concerns and resolve issues professionally while maintaining positive resident relationships.

• Maintain accurate resident records and reports using Yardi.

• Helped increase community occupancy from 89% to 92% within two months through proactive leasing, apartment tours, resident follow-up, and community open houses.

• Completed a property-wide parking audit for all 400 apartment homes by verifying resident vehicle information, updating parking records, and ensuring compliance with community parking policies.

• Support daily property operations by assisting with leasing, compliance, resident services, vendor coordination, work order management, and administrative responsibilities.

Sunset Barrington Gardens (Luxury Community)

• Selected to provide temporary leasing support at a luxury apartment community to help improve leasing activity and occupancy.
• Independently managed daily leasing operations while serving as the primary point of contact for prospective residents.
• Conducted apartment tours and showcased luxury amenities, floor plans, and community features.
• Built relationships with prospective residents and guided them through the leasing process from inquiry to signed lease.
• Strengthened property management, sales, and customer service skills while successfully adapting to a fast-paced luxury leasing environment.
• Selected to provide temporary leasing support at a luxury apartment community to help improve leasing activity and occupancy.
• Independently managed daily leasing operations while serving as the primary point of contact for prospective residents.
• Conducted apartment tours and showcased luxury amenities, floor plans, and community features.
• Built relationships with prospective residents and guided them through the leasing process from inquiry to signed lease.
• Strengthened property management, sales, and customer service skills while successfully adapting to a fast-paced luxury leasing environment.
• Selected to provide temporary leasing support at a luxury apartment community to help improve leasing activity and occupancy.
• Independently managed daily leasing operations while serving as the primary point of contact for prospective residents.
• Conducted apartment tours and showcased luxury amenities, floor plans, and community features.
• Built relationships with prospective residents and guided them through the leasing process from inquiry to signed lease.
• Strengthened property management, sales, and customer service skills while successfully adapting to a fast-paced luxury leasing environment.

• Provided one-on-one Applied Behavior Analysis (ABA) therapy for infants, toddlers, and young children in their homes.
• Collaborated closely with parents and caregivers to implement individualized treatment plans and support developmental goals.
• Maintained accurate documentation of client progress while communicating updates professionally with families and supervising clinicians.

• Selected to provide temporary leasing support while gaining hands-on experience in multifamily property management.
• Learned the leasing process from prospect inquiry through move-in, including apartment tours, lease documentation, and resident communication.
• Assisted with lease administration, move-ins, renewals, and maintaining accurate resident files using Yardi.
• Developed a strong foundation in Fair Housing practices, customer service, and day-to-day property operations.
• Collaborated with the property management team to support leasing goals and provide a positive resident experience.

Youth Development Professional (Part-Time)

• Supervised and mentored children in a safe, structured, and engaging environment.
• Planned and led educational and recreational activities that promoted teamwork, leadership, and social development.
• Built positive relationships with children, parents, and staff through effective communication and professionalism.