Daniel Butler
Vallejo,CA
Summary
Professional communicator with strong expertise in customer service and support. Proven ability to handle inbound and outbound calls, resolve customer inquiries, and maintain high satisfaction levels. Team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Lifeline Phone Representative
Safelink, Gen-Mobile Wireless
Bay Area, CA
10.2024 - 04.2025
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Collaborated with team members to identify areas for improvement in customer service delivery.
Commercial Insurance Agent
Mainstream Insurance Services
Concord, CA
03.2024 - 06.2024
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Offered detailed information about products and binding coverage.
Food & Package Delivery Driver
Uber, Doordash, Wal-Mart
Bay Area, CA
03.2020 - 03.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Call Center Representative
Dempsey, Roberts & Smith Law
Remote, CA
06.2023 - 10.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
Relocation Sales Specialist
Quantum Moving
Concord, CA
04.2021 - 10.2021
- Maintained detailed records of client interactions, enabling quick access to pertinent information when needed.
- Coordinated logistics for domestic and international relocations, ensuring seamless transitions for both corporate and individual clients.
- Provided exceptional customer service throughout the entire relocation process, earning numerous referrals from satisfied clients.
Personal Car Driver
Bill Dodd, State Senator
Bay Area, CA
11.2015 - 03.2020
- Ensured passenger safety by strictly adhering to traffic rules and regulations.
- Navigated through various routes effectively using GPS technology and personal knowledge of local areas.
- Resolved conflicts professionally when faced with challenging situations involving traffic or scheduling delays, maintaining a calm demeanor throughout the entire process.
Bellman Attendant
Vista Collina/Meritage Resort
Napa, CA
04.2018 - 05.2019
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Opened doors and transported luggage for customers with care and efficiency.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
Project Manager
Team 1 Realty
Fairfield, CA
04.2017 - 10.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Winter Overnight Shelter Worker
Community Action Napa Valley
Napa, CA
01.2017 - 04.2017
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
Golf Cart Attendant
Eagle Vines Golf Course
Napa, CA
04.2016 - 11.2016
- Enhanced guest experience by providing brief orientations on cart usage and course rules.
- Maintained pristine course conditions through diligent litter removal and area cleaning tasks.
- Enhanced golfer satisfaction, meticulously cleaned and prepared golf carts for use.
Front Desk Agent/Server
Hotel California/Lori's Diner
San Francisco, CA
09.2014 - 11.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Bellman
Carneros Inn
Napa, CA
06.2013 - 08.2014
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Golf Contest Representative
Hole in Won-2-3 Inc.
Bay Area, CA
06.2011 - 06.2013
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Collaborated with team members to achieve monthly sales targets.
Education
Bachelor of Science -
Liberty University
Lynchburg, VA 04.2025 - 06.2027
Some College (No Degree) - Tourism And Hospitality Management
Napa Valley College
Napa, CA 05.2009 - 06.2011
Bachelor of Science - General Education
University of Oregon
Eugene, OR 05.2006 - 06.2007
Bachelor of Science - General Education
Southern Oregon University
Ashland, OR 05.2004 - 05.2006
Skills
Call center customer service
Data entry
Communicating with clients
Proficient in Microsoft Office
Product knowledge
Verbal and written communication
Documentation and reporting
Goal oriented
Certification
Class C Drivers License
Volunteering And Leadership
Samaritan, Super Samaritan, Oakland, CA, 09/01/24, Present
Pathfinders for Hope, Vallejo, CA, 3/1/25, Present
Timeline
Bachelor of Science -
Liberty University
04.2025 - 06.2027
Lifeline Phone Representative
Safelink, Gen-Mobile Wireless
10.2024 - 04.2025
Commercial Insurance Agent
Mainstream Insurance Services
03.2024 - 06.2024
Customer Service Call Center Representative
Dempsey, Roberts & Smith Law
06.2023 - 10.2023
Relocation Sales Specialist
Quantum Moving
04.2021 - 10.2021
Food & Package Delivery Driver
Uber, Doordash, Wal-Mart
03.2020 - 03.2024
Bellman Attendant
Vista Collina/Meritage Resort
04.2018 - 05.2019
Project Manager
Team 1 Realty
04.2017 - 10.2017
Winter Overnight Shelter Worker
Community Action Napa Valley
01.2017 - 04.2017
Golf Cart Attendant
Eagle Vines Golf Course
04.2016 - 11.2016
Personal Car Driver
Bill Dodd, State Senator
11.2015 - 03.2020
Front Desk Agent/Server
Hotel California/Lori's Diner
09.2014 - 11.2014
Bellman
Carneros Inn
06.2013 - 08.2014
Golf Contest Representative
Hole in Won-2-3 Inc.
06.2011 - 06.2013
Some College (No Degree) - Tourism And Hospitality Management
Napa Valley College
05.2009 - 06.2011
Bachelor of Science - General Education
University of Oregon
05.2006 - 06.2007
Bachelor of Science - General Education
Southern Oregon University
05.2004 - 05.2006