Daniel C. Cloud Jr
Lake Butler,FL
Summary
Hardworking Regional Manager with over 20 years of experience in the Commercial Chemical industry. Known for coordinating teams effectively to meet sales and service objectives. Highly personable and diplomatic communicator with strong work ethic.
Overview
12
12
years of professional experience
Work History
Southeastern Regional Manager
Pariser Industries
03.2018 - Current
- Achieve regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Contact key accounts regularly and achieve high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Participate in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Manage P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecast sales and establish processes to achieve sales objectives and related metrics.
- Oversee all aspects of sales and service of Commercial, OPL, and MWW accounts
Director of Service
Osceola Supply
10.2016 - 03.2018
- Built and sustained trusting client relationships.
- Developed strategies to avoid customer escalations.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Implemented strategies to enable team members to provide quality services to clients.
- Trained service staff on proper maintenance and operation of MWW and OPL chemical dispensing equipment.
- Scheduled installations and emergency service calls.
Business Development Manager
Agaia Inc
03.2015 - 09.2016
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Traveled throughout Eastern US, Caribbean, and Mexico assisting distributors with sales / service training of employees.
- Salesforce Software
Director of Key Accounts / Technical Services
Cloud Service & Installations, LLC
08.2012 - 03.2015
- Catered to the MWW & OPL chemical industry to fill a need in the areas of installations and technical services.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Monitored work procedures, work schedules and expedited workflow.
- Made technical suggestions regarding modifications to service schedules, product performance and equipment failure analysis.
- Managed scheduling of installations and service calls for multiple clients.
- Utilized service contractors in various regions to ensure coverage of client's accounts.
Branch Manager
Swisher Hygiene
03.2011 - 08.2012
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Managed product inventory levels.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
High School Diploma -
Conway High School
Conway, SC06.2002
Skills
- Proficient at programming of commercial washers including but not limited to: Unimac, Milnor, B&C, Wascomat, Electrolux,Talon, Ipso, Domus, Fagor, ADC, Braun, Maytag, and Ellis
- Extensive knowledge of Brightwell, Hydro, Knight, Seiko, and Dema chemical dispensing equipment
- Extensive knowledge of Microsoft Office Products
- Ability to easily adapt to changes while maintaining focus on goals and deadlines
- Management of employees throughout multiple states
- Technical and sales training of employees
Timeline
Southeastern Regional Manager
Pariser Industries
03.2018 - Current
Director of Service
Osceola Supply
10.2016 - 03.2018
Business Development Manager
Agaia Inc
03.2015 - 09.2016
Director of Key Accounts / Technical Services
Cloud Service & Installations, LLC
08.2012 - 03.2015
Branch Manager
Swisher Hygiene
03.2011 - 08.2012
High School Diploma -
Conway High School
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