Daniel Christopher Lucban
San Jose,CA
Summary
Proven track record in enhancing customer satisfaction at America's Tire Company through expert tire services and problem-solving skills. Demonstrated ability to streamline workflow and collaborate effectively with teams, ensuring operational excellence. Skilled in basic machine operation and relationship building, consistently meeting and exceeding service goals with a focus on reliability and punctuality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cashier Assistant
Helm Of Sun Valley
12.2023 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Service Coordinator
America's Tire Company
12.2022 - 10.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inspected and maintained equipment to limit operational disruptions.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
- Educated customers about tire maintenance, repair and replacement.
- Consistent 16-25min wait times
Boba Barista
Tao Tao Tea
05.2022 - 09.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Education
High School Diploma -
Westmont High School
Campbell, CA06.2024
No Degree - Automotive Mechanics, Electrical
Silicon Valley Career Technical Education
San Jose06.2023
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Reliability and punctuality
- Troubleshooting abilities
- Decision-Making
- Basic Machine Operation
- Relationship Building
Timeline
Cashier Assistant
Helm Of Sun Valley
12.2023 - 04.2024
Service Coordinator
America's Tire Company
12.2022 - 10.2023
Boba Barista
Tao Tao Tea
05.2022 - 09.2022
High School Diploma -
Westmont High School
No Degree - Automotive Mechanics, Electrical
Silicon Valley Career Technical Education
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