Daniel COntreras

Executed routine maintenance on computer hardware, including keyboards, mice, and monitors.

Collaborated with vendors to resolve technical equipment issues efficiently.

• Assembled computers using standard imaging software for optimal performance.
• Coordinated disposal of electronic waste and recycling in compliance with regulations.
• Maintained inventory levels and updated records according to Trinity Health standards.
• Managed IT asset lifecycle from receipt to disposal, ensuring accuracy in tracking and reporting.
• Provided first-level technology support, addressing user inquiries and escalating complex issues as needed.
• Delivered customer service excellence to internal users across various business lines.

• GPU Deployments for AI: Execute sophisticated GPU deployments, integrating extensive fiber optic connections to create clusters that advance AI and high-performance computing.
• Data Center Support: Assist with server upgrades, moves, migrations, and Day-2 support, managing the many interdependencies during such projects, patching, and troubleshooting.
• IMAC and Desktop Relocation: Computer desktop support to deploy new equipment, install software and hardware, and transfer data.
• IT Operational Support: Rolling out the latest operating system patches and managing enterprise Windows environments.

• Provided technical support for hardware, software, and network issues to end users.
• Diagnosed and resolved issues related to desktops, laptops, printers, and mobile devices.
• Assisted with setting up new workstations and maintaining IT equipment.
• Monitored cloud service performance and reported any issues.
• Supported network configurations, including routers, switches, and firewalls.
• Assisted in deploying, configuring, and managing virtual machines in Microsoft Azure.

• "Park Ave Project" - Update clients financial payments and charges.
• Analyze tenants payments from various sources and reconcile against general ledger.
• Conducted data entry for financial transactions, ensuring accuracy and timely updates.
• Review deposits for the entire agency for the current fiscal year to ensure supporting documents and approvals are included for each transaction.

• Enforce pool regulations to ensure safety of all pool attendants.
• Certified in CPR, AED, and First Aid for adults, children, and infants.
• Proficient in monitoring swimming areas and responding swiftly to emergencies.
• Maintained excellent physical fitness, allowing quick responses in rescue situations.