Daniel D. Coston
Customer Service, Merchandising, Retail
Lawton,OK
Summary
17+ years of progressive experience in retail management Excellent customer service skills Organized, productive, punctual and responsible Solid leadership skills to train, motivate and lead Excellent communication and leadership skills, and sound judgment Experienced scheduling, inventory, loss prevention control Problem solver through creativity, good judgment and common sense Leads by example Strong interpersonal skills Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
Overview
37
37
years of professional experience
Work History
Supervisor
Whole Foods Market
Dallas, TX
08.2005 - 04.2022
- Merchandise and maintain sales floor
- Communicate to the leadership team of product sell through
- Purchase packaging materials
- Provides excellent customer service through the use suggestive selling
- Handle and balance large sums of cash
- Trained in inventory control and in specialized areas of the Bakery department.
Bartender
Pekers Bar
01.2006 - 01.2012
Visual Sales/ Sales Manager
The Container Store
Plano, TX
10.2000 - 06.2005
- Responsible for analyzing, developing and implementing all activities related to the flow of merchandise to achieve maximum sales and profitability at the store level
- Responsible for smooth and efficient retail operations
- Supervised daily activities of sales staff
- Troubleshoot and solved daily issues and problems
- Administered performance appraisals
- Assisted with interviewing, selection, training, coaching and discipline of employees
- Ensured the proper display of merchandise on the sales floor
- Provided customer assistance in locating, explaining merchandise, answering questions, suggestive selling, and problem resolution.
Custom Print Manager
Office Depot
Pensacola, FL
11.1998 - 10.2000
- Designed business stationary; business cards, envelopes and logos
- Purchasing agent for corporations in $10,000-$250,000 price range
- Scheduling Manager for employees
- Assisted customers and maintained copy machines
- Interfaced with customers to record and deliver orders to be worked
- Quality assurance for customers on all completed orders
- Accountability for all cash, check and credit purchases
- Interviewed and evaluated potential and new hires
- Trained employees
- Maintained store supplies
- Handled shipping orders for UPS representative
- Success oriented evaluations for employees
- Lead opening and closing meetings.
Assistant Manager
Kinko's
Oklahoma City, OK
12.1991 - 09.1998
- Worked counter to provide customer service assistance and record orders
- Operated all store production equipment to complete requested orders
- Instructed and assisted customers in the Self Service and production areas
- Inspected and proofed all work completed to ensure quality assurance
- Operated cash register and helped maintain cash control
- Billed business and corporate charge accounts for completed work
- Traveled to other stores to train new employees in equipment operations, maintenance and production procedures
- Interfaced with customers to address and resolve potential problems
- Worked graveyard shift; given total responsibility for operations
- Estimated cost and prepared written bid contracts for requested work
- Trained and experienced in operations and maintenance of all store production equipment
Customer Service
General Cinema
Oklahoma City, OK
11.1991 - 02.1992
Stockroom Manager, Visual Sales/ Sales Manager
Pier I Imports, Southwestern Bell Telephone/ AT&T
Oklahoma City, Lawton, OK
11.1990 - 10.1991
Education
Elementary & Physical Education, Business
Cameron University, Real Estate School
Florida Real Estate License - Real Estate
Florida Real Estate School
Pensacola, FL1998
Skills
- Safe Work Methods
- Resolving Complaints
- Employee Coaching and Motivation
- Performance Motivation
- Supervising Employees
- Employee Performance Management
- Shift Coverage
- Inventory and Supply Management
- Leading Crews
- Guest Satisfaction
- Leadership
Timeline
Bartender
Pekers Bar
01.2006 - 01.2012
Supervisor
Whole Foods Market
08.2005 - 04.2022
Visual Sales/ Sales Manager
The Container Store
10.2000 - 06.2005
Custom Print Manager
Office Depot
11.1998 - 10.2000
Assistant Manager
Kinko's
12.1991 - 09.1998
Customer Service
General Cinema
11.1991 - 02.1992
Stockroom Manager, Visual Sales/ Sales Manager
Pier I Imports, Southwestern Bell Telephone/ AT&T
11.1990 - 10.1991
Elementary & Physical Education, Business
Cameron University, Real Estate School
Florida Real Estate License - Real Estate
Florida Real Estate School
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