Highly accomplished administrative professional with extensive experience in executive, upper-level management, and senior support roles within complex, diverse, and fast-paced environments; Significant background in dynamic and highly intense operational situations; Unique ability to identify challenging problems and provide/implement coordinated solutions; Successfully interact with diverse cultures, teams, and demographics.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Administrator
Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)
10.2016 - 10.2024
Provide professional executive administrative support to the Chief Executive Officer (CEO), including calendar support, scheduling and arranging all meetings. Answer incoming phone calls, maintain files, update contacts, perform errands, setup, prepare and breakdown Board Room for important meetings, edit and proofread documents and correspondence, and respond where necessary on behalf of the CEO. In addition, liaise and coordinate with the Board of Commissioners regarding regular and other Board meetings and prepare the monthly Board meeting books (electronic and hard copy). On the Agency level, coordinate the logistics for all-staff meetings and other Agency-wide events, and assist with internal and external web page updates.
Executive Scheduler (Scheduling Unit), Office of the President
The World Bank Group
01.2013 - 01.2016
Managed, scheduled and organized the President’s active and complex calendar, liaising with Board offices, as well as internal staff and external counterparts, appropriately assigning briefing materials, confirming the President’s participation, and inviting key players to join the President in meetings; organized complex international and domestic travel logistics and itineraries.
Program Assistant (Middle Office), Office of the President
The World Bank Group
11.2011 - 01.2013
Prepared daily and trip briefing books for the President and his advisors; provided critical administrative support and continuity during the Presidential transition and successfully supported the transitional Chief of Staff, the Deputy Chief of Staff, the Communications Advisor, the Speechwriter, and other high-level executives to the President.
Program Assistant (Correspondence Unit), Office of the President
The World Bank Group
04.2007 - 11.2011
Analyzed incoming correspondence, reviewing and copyediting draft responses for the President’s signature; generated overdue audit reports and followed up appropriately; actively participated in the Bank’s internal social media focus group on correspondence and grammar; successfully handled various queries on logs, format, title protocol, etc., and instructed clients on new functions of the Bank’s electronic correspondence tracking system. Participated as a member of the World Bank/IMF Annual Meetings Events Services Team, ensuring proper organization of logistics, such as room setup, specific IT and translation needs, and food/beverage requests, for important meetings with high-level world government and corporate leaders and dignitaries.
Executive Assistant to the Director of the World Bank Institute Global Programs
The World Bank Group
02.2005 - 04.2007
Managed and planned the Director’s calendar and appointments; successfully managed the office, supervising, coaching, and mentoring a team of junior assistants and handling all consultant contract transactions; organized a detailed set of materials for his trips; provided guidance and input on the monthly governance newsletter.
Program Assistant, Various Units within the World Bank Institute
The World Bank Group
09.1999 - 02.2005
Supported the Internet Strategy and Applications team, while producing and compiling the World Bank Institute’s monthly web statistics reports, analyzing data and identify web page trends
Provided executive assistance to the Director of the Global Learning Development Network (GDLN), including scheduling of meetings and appointments, travel, and consultant transactions
Worked as a member of the World Bank Institute’s Education Team, assisting with the planning and delivery of courses throughout the world, managing course participant data and consultant contracts/expenses
Provided assistance to the Global Links video and Knowledge Utilization/Learning Technologies teams
Education
Bachelor of Arts - Korean Studies
Brigham Young University
Provo, Utah
01.1990
Skills
Excellent Scheduling, Travel, and Time Management Skills
Problem Solver/Solutions Focused
Exceptional Written Communication and Grammar Skills
Effective Leadership/Training/Mentoring Skills
Outstanding Team/Interpersonal Skills
Highly Organized and Detail Oriented
Proven computer/web page skills
Collaborative and Independent worker
Certification
Utah Notary Public
Member of the American Society of Administrative Professionals
Languages
English (native fluency and excellent grammar skills)
French
Korean
Timeline
Executive Administrator
Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)
10.2016 - 10.2024
Executive Scheduler (Scheduling Unit), Office of the President
The World Bank Group
01.2013 - 01.2016
Program Assistant (Middle Office), Office of the President
The World Bank Group
11.2011 - 01.2013
Program Assistant (Correspondence Unit), Office of the President
The World Bank Group
04.2007 - 11.2011
Executive Assistant to the Director of the World Bank Institute Global Programs
The World Bank Group
02.2005 - 04.2007
Program Assistant, Various Units within the World Bank Institute